This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Engineer (Authorizations Processing) based in Brazil.
This role sits at the intersection of technical support, payments processing, and platform reliability within a high-volume transactional environment.
You will provide deep technical support for authorization flows, transaction processing, integrations, and card lifecycle operations.
The position acts as a key technical bridge between enterprise clients, engineering teams, and technical account stakeholders.
You will investigate complex production issues, analyze transaction behavior, and contribute to root-cause identification and resolution.
The role also offers opportunities to improve operational efficiency through automation, internal tooling, and AI-assisted troubleshooting.
Success requires strong analytical thinking, technical curiosity, and the ability to communicate complex findings clearly during critical incidents.
This is a fully remote opportunity for a professional who wants to work on mission-critical payment technology and distributed systems.
Accountabilities:
- Provide technical support for payment and authorization flows, transaction processing, integrations, and card lifecycle events.
- Investigate complex technical issues in collaboration with Engineering and Technical Account Management teams, analyzing root causes and validating system behavior.
- Support incident management for critical and high-severity issues, providing timely technical analysis and contributing to escalation and resolution efforts.
- Analyze logs, metrics, transaction data, and system behavior to identify anomalies, patterns, and potential root causes.
- Collaborate with internal engineering and operational teams to communicate technical findings, customer impact, and recommended actions clearly.
- Validate platform changes and assess the potential impact of releases, configuration updates, and operational changes.
- Develop or contribute to internal tools and automation that improve troubleshooting, diagnostics, and operational efficiency.
- Explore AI-driven approaches, scripts, agents, and other automation techniques to reduce manual investigation and accelerate issue resolution.
- Share technical knowledge with supported clients and internal teams, helping strengthen troubleshooting capabilities and operational practices.
- Contribute to technical documentation and external-facing materials, ensuring complex situations are communicated accurately and with appropriate context.
- Identify opportunities for continuous improvement in support processes, diagnostics, and platform reliability.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- At least 2 years of relevant professional experience with a bachelor’s degree, or 5+ years of relevant professional experience.
- Proven experience with payment processing, authorization flows, card lifecycle systems, or related technologies, preferably within banking, fintech, or payment environments.
- Strong understanding of end-to-end transaction lifecycles, including authorization, clearing, settlement, and interactions with payment networks.
- Experience working with high-volume, real-time transactional systems and analyzing transaction-level behavior.
- Background in technical support, Site Reliability Engineering, backend engineering, or similar roles involving distributed systems.
- Hands-on experience with APIs, integrations, and message-based systems, including troubleshooting across system boundaries.
- Experience handling incidents involving critical systems, including root-cause analysis and troubleshooting under pressure.
- Ability to analyze logs, metrics, transaction data, and other technical signals to identify issues and formulate effective solutions.
- Strong collaboration skills and experience working closely with engineering teams to investigate problems and validate system behavior.
- Familiarity with automation, scripting, internal tooling, or AI-assisted approaches to technical troubleshooting is a strong advantage.
- Strong analytical, problem-solving, communication, and documentation skills.
- Ability to communicate technical findings clearly to both technical and non-technical stakeholders.
Benefits:
- Fully remote position based in Brazil.
- Opportunity to work with high-volume, real-time payment and authorization systems.
- Exposure to distributed systems, transaction processing, integrations, and mission-critical technology.
- Collaboration with engineering, technical account management, and enterprise support teams.
- Opportunities to contribute to automation, internal tooling, and AI-driven operational improvements.
- Professional growth through hands-on exposure to complex technical investigations and critical incidents.
- Opportunity to influence platform reliability, support processes, and operational efficiency.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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