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Remote
Remote only
About Offshore Launch:
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
Your Role:
As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
Your job is to help the Client succeed.
Our job is to help you succeed.
About the Client:
We're hiring a technically sharp, fast-moving Support Engineer to join a growing SaaS platform in the nonprofit fundraising space. This is a hybrid support-and-development role — you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work as you build codebase familiarity.
You'll be working directly alongside the technical co-founder. There is no senior engineer to escalate to, no large team to absorb tickets, and no hand-holding during onboarding. This role is for someone who thrives in exactly that environment.
Responsibilities:
Who This Role Is For:
You're a problem solver. When handed an unfamiliar system with a bug and no documentation, your instinct is to dig in — not to wait for someone to walk you through it. You'll resolve 3–5+ bugs per day, not one or two. You think in 30-minute sprints, not multi-hour deep dives. Speed is the filter for this role — not just the ability to solve problems, but the ability to solve them fast and move on.
Specifically, you:
Requirements
A Note on the Codebase
The platform is proprietary and built primarily by the co-founder. This isn't a well-documented, multi-team system with established conventions — it's one person's architecture, and you'll be learning its logic rather than refactoring it. That's not a problem for the right candidate; it's actually the interesting part. But if you rely on structured onboarding and thorough documentation to get up to speed, this environment will be a friction point.
Bonus Points
Environment & Onboarding
This is a remote-first role. You'll start on L1 support during a slower season (June–August), which serves as your product immersion period before L2 responsibilities increase. The team is small, the culture is direct and warm, and the client invests genuinely in the people they bring on — but expects to feel that investment paying off early.
Compensation & Benefits (to be provided by Offshore Launch):
Note:
The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.
Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
