Support Engineer, Oracle Banking

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, Oracle Banking. This role is based in India, Hyderabad

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Job Summary

We are seeking a highly skilled Oracle Flexcube Universal Banking System (FCUBS) Technical engineer with 8 to 10years of experience to join our team. The candidate will be responsible for ensuring the stability, performance and reliability of Flexcube in production environments. This role involves troubleshooting technical issues, optimizing system performance.  

Job Requirements

• 8 to 10 years’ experience with FCUBS technical knowledge to support banking modules (Ex: Core banking, Loans, Treasury etc..).
• Provide L2/L3 support for Oracle Flexcube applications in AMS environments.
• Perform issue analysis, bug fixing, root cause identification and permanent resolution.
• Develop and maintain customizations, interfaces, reports and enhancements.
• Work on Unix Shell scripting, PLSQL, Java and OFSAA integration wherever required.
• Strong understanding of banking processes including account management, payment processing and loan servicing.
• Analyze, trouble shoot and resolve functional issues within SLA raised by users.
• Specific experience of UK Agency Banking and Payments processing.
• Exposure to other Oracle Applications (Ex; Oracle Flexcube, Oracle Financial Services Analytical Applications)
• Ability to analyze document and resolve complex technical issues.

Skills

• 8 -10years experience in a technical support role with strong focus on FCUB UBS (preferably 14.5 version).
• Strong understanding of banking processes including account management, payment processing and loan servicing, retail, Corporate, treasury.
• Troubleshooting expertise to resolve issues related to configurations, workflows and data processing.
• Hands on expertise on SQL, PLSQL and Java, Core banking Interfaces, Unix Shell scripting, Spring MVC, JSP, Angular, React
• Experience in integrating Flexcube with external systems (payment gateways, SWIFT etc..)
• Good understanding on Oracle weblogic for troubleshooting technical issues.
• Experience on Webservices using REST/SOAP APIs
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Extreme focus on Client satisfaction
• Ability to work professionally in high pressure situations.
• A consulting background, while not mandatory, would be useful as this is a client facing role.
• Knowledge of ITIL principles for incident, problem and change management.

Work Location: Hyderabad, India

Work Time: EMEA time zone

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.