Support Engineer, SAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a  Support Engineer, SAP. This role is based in India, Hyderabad.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

The role of the Support Engineer, SAP PP/QM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.  The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Location

Hyderabad, India

Essential Duties and Responsibilities

• Experience as a specialist in SAP PP, procure to pay process design, LE, Variant configuration, EDI, development, configuration, implementation, and post go live.
• Experience in Manufacturing and Supply Chain, Planning, Procurement, Production stockroom and other related functions and Quality departments.
• Connect with stakeholders, business division leaders and business users to gain a full understanding of the problems they are looking to solve.
• A minimum of 2 End to End Implementations.
• Ask the right questions to business division leaders from Supply chain and production to begin the discovery process.
• Analyze and Architect scalable, flexible solutions that are extensible to future business needs using SAP ECC, SAP S/4 HANA.
• Evaluate and articulate solution value to all levels of the organization.
• Create innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of available technology environment.
• Communicate the designs, intended architecture, and work closely with Developers and Analysts and lead with Planning, testing, deployment until final delivery of the solution to the stake holder.
• Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks.
• Contribute to the development of governance structures, methodologies, and compliance activities.

The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC)/S4 Hana including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

Experience

• 6+ years relevant SAP experience particularly with PP/QM Modules;

• 6+ years direct support of application end-users in a Corporate environment;

Qualifications and Skills

• A track record of successful roles in SAP implementations, roll-outs or application support;
• Relevant working knowledge and understanding of supporting business processes;
• Analytical, logical problem resolution skills;
• SAP certification(s) preferred;
• Knowledge of maintenance/patching mechanics and SAP architecture;
• Demonstrable history solving complex problems across multiple modules.

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment
• 8+ years relevant SAP experience particularly with PP/QM Modules experience
• Good to have Food Processing Industry experience 
• A track record of successful roles in several SAP implementation or upgrade projects
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Expertise with SAP 4.x and ECC/S4 Hana, including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules

Preferred Qualifications

• Knowledge of any Country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.