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Boston, Massachusetts; Foster City, California; Marlton, New Jersey; Remote, United States
Remote only
Do you care about keeping developer tools running reliably, enjoy digging into the systems and infrastructure behind them, and know that reliable tools make all the difference for development teams? If you are calm under pressure, enjoy diagnosing complex systems, want to help developers overcome technical hurdles, and thrive on deep problem-solving across diverse tech stacks, this role is for you.
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
About TeamCity
TeamCity is a highly scalable CI/CD server that integrates across the modern software ecosystem. Because it supports complex server-side setups and SaaS deployments, issues can stem from the product itself or the surrounding infrastructure.
What you’ll do
As part of our Support Engineering team, you will act as a crucial link between global engineering teams and our internal product developers. You will take ownership of incoming technical issues, pinpoint root causes, and provide working resolutions or clear escalations. You'll work American-timezone hours to give our global community timely, effective support.
Day to day, you will:
What you’ll bring
What you’ll need
What success looks like
Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers. You build trust by accurately diagnosing underlying infrastructure or application bugs rather than addressing symptoms alone. Over time, your contributions to the knowledge base reduce repeat issues, and your feedback helps product teams make TeamCity more resilient.
#LI-DNI
This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
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