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New York, New York, United States
Onsite
Not Available
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.
Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New York City. In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital. We've been named a LinkedIn Top Startup (2024), one of Fast Company's Most Innovative Companies (2023 and 2025), and one of TIME's 100 Most Influential Companies (2026).
Come build something that hasn't existed before.
We're looking for a Support Specialist to join our growing Product Operations & Support team. This role is designed for someone who thrives on variety — you'll work across four core support queues, ensuring our advisor community receives fast, accurate, and empathetic help no matter the issue.
As a Support Specialist, you'll develop working fluency across booking operations, account operations, finance operations, and advisor experience — handling everything from GDS rate discrepancies and commission inquiries to account changes, training questions, and policy guidance. You'll be the connective tissue across our support function, able to context-switch between a booking escalation and a certification question without missing a beat.
As we scale toward 24×7 global support and expand our product offerings — including AI chatbots and new Portal features — you'll play a crucial role in ensuring seamless, high-quality support across every touchpoint.
This role sits within the Support team and reports to the Senior Manager of Support Operations. It partners closely with cross-functional teams including Product Operations, Advisor Experience, Finance, and the broader Support organization.
Compensation for this role varies based on experience, with an indicative range of $60K–$90K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
Additional benefits include:
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
Fora Travel, Inc. (“Fora”) uses an automated employment decision tool (AEDT) offered by Apriora Inc. dba Alex to assist with screening candidates for the Support Specialist role, based in our New York City office. As part of the hiring process, the Alex AI platform (“Alex”) may be used to:
How the Tool Works
As part of our hiring process, Alex may be used at two stages of the initial screening process.
As part of the first stage, applications may be evaluated against predefined, role-specific criteria such as required education, credentials or minimum work experience. Applications that do not meet these objective requirements are marked as unqualified and recommended not to proceed to the next stage of the process.
Candidates who meet the initial screening criteria will be invited to participate in a live, conversational interview via video hosted by Alex. Alex will ask a predefined list of interview questions created by Fora and may ask follow-up questions based on your responses. It will then generate a transcript of the video call, structured summaries and a score using the scorecard developed by the hiring manager for consideration by Fora’s hiring team.
While Alex assists with the initial screening process, review of the interview responses, scoring and subsequent interviews are done by our hiring team. All final hiring decisions are made by Fora.
What the Tool Evaluates
The automated screening and AI-assisted interview may assess specific role-related competencies such as:
educational background and any required credentials;
Alternative Selection Process or Reasonable Accommodation
If you prefer not to participate in an AI-assisted interview, or if you require reasonable accommodation, you may request an alternative selection process.
To make a request, please contact: careers@foratravel.com
Subject line: “Support Specialist Process Request”
Bias Audit
This tool has undergone a bias audit in the past year. A summary of the most recent bias audit and the tool’s distribution date is available here.
Data & Privacy
If you participate in an AI-assisted interview, the system may collect and process information necessary to conduct and evaluate the interview, including video and/or audio transcripts and text transcripts.
Interview data collected directly by us is retained in accordance with Fora Travel, Inc.’s data retention policies and applicable legal requirements.
Information pursuant to this section will not be disclosed where such disclosure would violate local, state, or federal law, or interfere with a law enforcement investigation.
The AI screening platform is operated by Alex, an independent third-party provider. Your personal information may also be collected and processed by Alex in accordance with Alex’s privacy policy.
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
WORK AUTHORIZATION
Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
