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New York, New York, United States
Hybrid
ProPublica is an independent, nonprofit newsroom that produces investigative journalism in the public interest.
As an enterprise technology support specialist at ProPublica, you’ll be at the forefront of providing technical support for colleagues working across the organization. You’ll help ensure people can do their work seamlessly by troubleshooting IT issues, providing clear documentation and training, and helping implement modern and secure solutions. If you have a passion for staying ahead of technology trends and ensuring the highest level of security, and take pride in supporting the work of others, we want you to be a part of our team.
Based in our New York City office, this role will report to the director of enterprise technology and security and work alongside another support specialist.
Our Environment
The ideal candidate is a well-rounded support specialist, familiar with infrastructure common in an enterprise environment and adept at troubleshooting various technical concerns and deploying solutions at scale in a fast-paced environment.
We have more than 200 employees using Mac computers and Apple and Android mobile devices in an increasingly distributed environment. Devices and services are managed with Mosyle, Okta and Google Workspace. Teams use Google Workspace and Slack for communications and productivity tools alongside many of the modern SaaS products you would expect.
Maintaining the security of our systems, and the privacy of our employees, sources, donors and community, has always been a primary concern. In a heightened environment, we continue to advance our security posture using modern encryption tools and services alongside tools like SecureDrop that help safeguard the anonymity of our sources.
This position is based in our New York City headquarters with an expectation for in-office work of at least four days a week.
We have additional offices in Washington, D.C.; Atlanta; Chicago; Austin, Texas; Phoenix; and Berkeley, California. You’ll support staffers in all of those locations, along with other employees who work entirely remotely.
Responsibilities:
Qualifications:
This job is full time and includes benefits. Applicants must be eligible to work in the U.S.
The expected salary range for this position is $75,000 to $90,000.
This is a good-faith estimate of what we expect to pay for this position. The final salary figure will take into account a person’s experience, accomplishment and location. ProPublica is committed to paying its staff equitably, and these ranges should not be considered career salary limits or caps.
We will begin reviewing applications as we receive them, but we will continue to consider candidates as long as the posting remains live on our site.
Questions? Send an email to talent@propublica.org.
No phone calls please.
We know there are great candidates who may not fit into what we’ve described above or who have important skills we haven’t thought of. If that’s you, don’t hesitate to apply and tell us about yourself.
We are dedicated to improving our newsroom, in part by better reflecting the people we cover. (Here is a breakdown of our staff.) We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. And we are taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people and people with disabilities. We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age or any other status protected under applicable law.