Surgery/Special Unit Coordinator

**Applicants must reside in or near Cleveland, Ohio

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.    

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

A caregiver in this position works 8:30am to 5:00pm with no weekends or holidays. There is a work from home opportunity after 6 months, totaling 2 potential work from home days per week.  

A caregiver who excels in this role will:   

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.  

• Validate patient physician information and ensure accurate collection.  

• Identify patients in need of financial counseling to ensure appropriate payment of services.  

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.  

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.  

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.  

• Receive orders and processes as indicated by provider and schedules according to protocol.  

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).  

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.  

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.  

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED  

• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling  

• OR 3 years of customer service concierge experience 

• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access 

• Knowledge of Microsoft Word and Excel applications 

• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software 

Preferred qualifications for the ideal future caregiver include:   

• In-depth knowledge of medical terminology and/or CPT/ICD coding