Location

Fargo Corporate Office

Job Description:

Job Location: Fargo Corporate Office

Job Location Type: On-Site

Schedule: 8-5 M-F

The Commercial Deposit & Treasury Operations Manager leads a multi-functional team responsible for commercial deposit servicing, treasury management implementation and administration, and related business digital banking support. This leader is responsible for building scalable operations that support business growth, deliver exceptional customer experiences, and maintain strong operational controls. Managing both individual contributors and people leaders, the role partners closely with Commercial Banking, Technology, Risk, Compliance, and external vendors to optimize operational processes, advance automation and process improvement, develop team capabilities, and help shape the strategic direction of the Bank's commercial deposit and treasury management offerings.

 

Success in this role is measured by the ability to create scalable, resilient operations that support sustainable business growth and exceptional customer / team member experiences, maintain strong risk and compliance outcomes, drive operational efficiency, and develop high-performing teams and future leaders.

ESSENTIAL FUNCTIONS:

• Leads the strategic operational direction for Commercial Deposit and Treasury Operations, ensuring alignment with the Bank’s overall business banking, growth, client experience, and evolving priorities.
• Develops and recommends an operational roadmap to support the ongoing maturity, scalability, and delivery of business-focused products and services.
• Drives innovation and excellence through the analysis, implementation, support, and continuous improvement of business products and services that best fit the principles of high standards at Gate City Bank.
• Identifies solutions, efficiencies, and automation opportunities to improve staffing capacity for growth.
• Leads operational support for Treasury Management activities, ensuring processes are timely, accurate, effective, and efficient to support outstanding customer service and portfolio growth.·         Collaborates closely with Commercial Banking to effectively translate and align operational and sales outcomes for mutual success. Participates in prospect/customer meetings as appropriate to provide operational expertise and maintain a strong understanding of evolving business expectations.
• Responsible for the effective and successful management of labor, productivity, quality control, customer obsession, and training.·         Provides oversight regarding expenses within the department and is responsible for meeting budget goals and objectives.
• Leads departmental projects, implementations, process improvement priorities, and system releases, adhering to change management best practices.
• Ensures effective business continuity, operational resilience, incident response, and contingency procedures for commercial deposit and treasury services, coordinating timely communication and resolution when service disruptions occur.
• Manages departmental vendors’ contract negotiations, performance, invoicing, and timely issue resolution by demonstrating effective operational risk management.
• Prepares, contributes to, or supports reporting for senior leadership, Executive Committees, or the Board of Directors related to commercial deposit operations and Treasury operations processes, as requested.
• Serves as a first-line operational risk owner, partnering with Compliance, Risk, Information Security, and Internal Audit to maintain effective controls, complete risk assessments, respond to findings, and oversee sustainable corrective action.
• Partners with internal stakeholders and external vendor partners to deliver innovative solutions with profitable offerings while strengthening operational performance and supporting an exceptional end-to-end customer experience.
• Acts with a sense of urgency for all business processes.

Other Duties:

• Deliver a consistently exceptional service experience for both team members and customers.
• Build and maintain effective working relationships with team members, leaders, customers, and external partners.
• Demonstrate reliability and accountability in attendance to support operational needs and service expectations.
• Comply with all Gate City Bank policies, procedures, and all applicable laws and regulations.
• Maintain a high level of attention to detail and accuracy in all responsibilities.
• Exercise sound judgment and make timely decisions in a fast‑paced environment.
• Utilize approved AI-enabled tools and technologies to enhance productivity, support problem-solving and decision-making, and drive efficiencies while exercising sound judgment and adhering to company policies, privacy standards, and responsible use expectations.

Education and Experience: Bachelor’s degree in Business, Finance, Accounting; 7-10 years of experience in treasury operations, commercial deposit operations, business banking servicing, payments, or a related financial services function; or equivalent combination of education and experience.

Other Skills:

• Demonstrated people leadership experience.
• Knowledge of commercial deposit products, treasury services, digital banking, operational risk, and regulatory expectations.
• Experience managing servicing, quality, productivity and risk outcomes.
• Strong executive communication, analytical, decision-making, and relationship management skills.
• Preferred experience leading leaders or a multi-layer team.
• Preferred experience with product implementations, vendor management, automation and process improvement.

Certifications: Accredited ACH Professional (AAP) or Certified Treasury Professional Designation (CTP) preferred.

EOE/including Disability/Vets

Member FDIC