System Administrator role focused on managing and optimizing critical business applications and SaaS tools that support Sales and Support operations. The position involves leading tool integrations, maintaining Salesforce-connected systems, driving AI adoption through platforms like Gong, and delivering ongoing improvements through strong project execution, technical documentation, and user enablement.
WHAT YOU’LL DO
- Collaborate with department leaders and subject matter experts to define project scope, structure, work plans, and timelines, ensuring successful execution using established methodologies and tools.
- Take ownership of functional responsibilities and deliverables, including process design, requirements gathering, vendor evaluation and selection, fit/gap analysis, functional solution design, testing, training, reporting, user support, and ongoing optimization of business applications.
- Develop and maintain clear, comprehensive internal technical documentation.
- Administer and manage business tools and integrations, including evaluating, scoping, and implementing new configuration requests for platforms such as Gong, DocuSign, Avaya, Alchemer, OnceHub, and others.
- Partner with Sales and Support leadership to maximize Gong AI insights for performance improvement, coaching, pipeline visibility, customer sentiment analysis, and operational reporting.
- Drive adoption of AI-enabled solutions by training Sales and Support teams on Gong AI capabilities, best practices, and data-informed workflows.
- Create and maintain project documentation, application and architectural design materials, and tool-specific best practice guidelines.
- Perform essential administrative functions such as user account management, access controls, security configurations, dashboards, reporting, workflow automation, and routine system maintenance.
- Manage, support, and troubleshoot integrations between Salesforce and various business applications.
WHO WE'RE LOOKING FOR
- 5+ years of experience administering and supporting a variety of business systems and SaaS tools.
- Strong problem-solving skills, resourcefulness, and the ability to operate effectively in dynamic environments.
- Solid understanding of IT infrastructure, computer systems, and modern SaaS technologies.
- Highly organized, detail-oriented, self-driven, and collaborative, with strong interpersonal and teamwork abilities. And also an excellent written and verbal communication skills, including experience presenting to and engaging with senior leadership.
- Hands-on Salesforce administration experience, including familiarity with installed packages and integrations.
- Preferred experience supporting or administering Gong, with knowledge of conversation intelligence platforms and AI-powered analytics.
- Demonstrated ability to work with AI-enabled tools in Sales and Support operations, translating insights into measurable business outcomes.
- Familiarity with Jira or other project management platforms is a plus.
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
