MarketStar Hyderabad India, India
Onsite
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Role: System Administrator.
Experience: 2+ years
Location: Hyderabad.
About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
Job Description:
Detail-oriented Software Management Administrator with 2+ years of experience managing SaaS applications, user access, vendor relationships, and software compliance within fast-paced sales environments. Proven ability to optimize software spend, streamline user lifecycle management, and support cross-functional stakeholders including Sales, Legal, InfoSec, and Finance teams.
Professional Experience
User & System Administration
Managed end-to-end user provisioning, de-provisioning, and access controls across core sales platforms including Salesforce, Gong, and Outreach.
Ensured compliance with internal security policies through periodic access audits and license reviews.
Triaged and resolved sales technology support tickets, coordinating with internal technical teams to maintain SLA adherence.
Generated system utilization and license optimization reports to improve cost efficiency.
Software Lifecycle & Compliance
Maintained and governed the enterprise Software Catalog, ensuring accurate documentation and categorization of all applications.
Partnered with Information Security and Legal teams to validate security reviews, DPAs, and contractual obligations prior to renewals.
Consolidated billing data and supported month-end intercompany chargebacks and cost allocations.
Contributed to renewal evaluations by preparing cost-benefit analyses and usage insights.
Vendor & Stakeholder Management
Led recurring cadence calls with vendor Account Executives to stay ahead of product updates, pricing adjustments, and renewal timelines.
Served as the primary liaison between Sales, Technology, and Client Delivery Leadership, ensuring clear and professional communication.
Provided leadership with actionable insights to support “renew vs. cancel” decisions, improving budget transparency and governance.
Operational & Process Improvement
Maintained and updated Knowledge Base documentation on SharePoint to improve self-service adoption.
Supported cross-functional initiatives with Legal, InfoSec, Finance, and Sales Operations teams.
Identified and implemented process improvements within the software lifecycle to enhance efficiency and reduce risk.
Executed strategic projects as directed by Team Lead and Group Director.
Key Skills:
SaaS & License Management.
CRM Administration.
Vendor Management & Negotiation.
Access Governance & Compliance.
Financial Tracking & Cost Allocation.
Stakeholder Communication.
Process Optimization.
Cross-Functional Collaboration.
What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.
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