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CG - MA - Mexico - IT/FIN, Mexico
Onsite
ABOUT THE BRAND:
Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.
Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.
Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com
Position Summary
The IT Administrator is responsible for managing, maintaining, and supporting the company’s IT infrastructure to ensure stable, secure, and continuous business operations. This role provides technical support across virtualization platforms, network infrastructure, Windows environments, and basic SAP support, while ensuring high system availability and operational efficiency.
Key Responsibilities
Infrastructure & Virtualization
Administer and maintain VMware and Nutanix infrastructure environments.
Monitor system performance, capacity, and availability of virtual and physical servers.
Manage backups, disaster recovery processes, and basic business continuity activities.
Perform system updates, patching, and preventive maintenance.
Coordinate with external vendors and service providers when required.
Network Administration
Administer Cisco switches and local network infrastructure.
Configure and support VLANs, ports, connectivity, and network troubleshooting.
Monitor network performance and communication systems availability.
Maintain updated network diagrams and IT asset inventory.
Windows Administration
Manage Windows servers and workstations.
Administer Active Directory, user accounts, permissions, and security policies.
Support printers, shared folders, antivirus solutions, and corporate IT policies.
Manage Windows updates and security compliance.
SAP Support
Provide basic operational and functional SAP support to end users.
Support incident tracking and initial troubleshooting for SAP-related issues.
Coordinate with SAP consultants or external support teams for issue escalation.
End User Support
Provide Level 1 and Level 2 technical support.
Diagnose and resolve hardware, software, and connectivity issues.
Track and follow up on support tickets and internal requests.
Train and assist users with standard IT tools and best practices.
Security & Compliance
Ensure compliance with IT security policies and standards.
Manage user access and permissions.
Participate in internal audits and IT control activities.
Support basic cybersecurity monitoring and vulnerability management.
Qualifications
Education
Bachelor’s degree in Information Technology, Systems Engineering, or related field.
Experience
5-8 years of experience in IT infrastructure administration.
Hands-on experience with VMware and/or Nutanix environments.
Experience managing Cisco switching infrastructure and enterprise networks.
Experience administering Windows Server and Active Directory environments.
Basic SAP ERP support experience is preferred.
Technical Skills
VMware vSphere
Nutanix AHV / Prism
Cisco switches
Windows Server
Active Directory
TCP/IP networking, VLANs, DNS, DHCP
Backup and recovery solutions
Microsoft 365
Soft Skills
Strong troubleshooting and problem-solving skills
Sense of urgency and ownership
Organizational and follow-up skills
Effective communication
Team-oriented mindset
Customer Service Orientation
Ability to work under pressure
Additional Preferred Responsibilities
Participate in IT infrastructure improvement projects.
Propose automation and optimization initiatives.
Maintain updated technical documentation.
Provide after-hours support for critical incidents when required.
Key Performance Indicators (KPIs)
Infrastructure and systems uptime
Ticket response and resolution times
Reduction of recurring incidents
Compliance with IT security standards
Reporting Line Reports to IT Manager
Work Arrangement On-site
Languages Intermediate technical English preferred.
DE&I and EEOC:
Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.
ARE YOU READY TO MAKE THE TURN? APPLY TODAY!