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Greater London, England, United Kingdom
Hybrid
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role Introduction: “The Role”
This role requires 4 days per week in the office and is based in London.
Working in HR within an organization that builds market-leading HR technology solutions offers a unique opportunity. As valued partners at Personio and thought leaders in the HR industry, our People, Workplace and IT team not only powers the growth of our company but also directly influences the future of the industry.
We are seeking an IT System Administrator to elevate our IT operations by delivering exceptional end-user support and system enablement. Your expertise in helpdesk management and systems administration will be pivotal to ensuring seamless IT experiences for Personios across all offices, driving operational efficiency and continuous improvement.
End-User Support & Enablement: You provide daily operational support to all Personios and stakeholders, ensuring seamless IT experiences and quick resolution of technical issues.
Helpdesk & Service Management: You monitor and manage our helpdesk operations, ensuring efficient service delivery within defined SLAs and maintaining high user satisfaction.
SaaS Administration: You maintain and administer critical SaaS applications including Okta, Slack, Google Workspace, Atlassian Suite, and Kandji, ensuring optimal performance and security.
AV & Event Support: You operate and troubleshoot Audio Visual equipment during live events, meetings, and company gatherings, ensuring seamless technical experiences.
Employee Lifecycle Management: You execute and continuously improve onboarding and offboarding processes, ensuring new Personios have the tools and access they need from day one.
IT Projects & Automation: You assist with key IT projects including identity and access management, device management, and proactively improve automation, security, and processes.
Training & Documentation: You develop user training programs for new technologies and maintain comprehensive IT documentation to support knowledge sharing.
You have 3+ years as a Systems Administrator with MacOS-based systems in a SaaS-centric environment, ideally with hyper-growth experience.
Technical Proficiency: You're proficient in SaaS platforms such as Okta, Google Workspace, Atlassian Suite, Slack, Kandji, with hands-on experience in identity and device management, as well as audio visual equipment for video conferencing and live events.
Service Management: You have experience working with ticket-based workflow management tools like Jira Service Desk, ensuring structured and efficient support delivery.
Communication & Customer Focus: You're fluent in English with excellent communication skills and a customer service mindset, making technical concepts accessible to all users.
Problem-Solving: You have strong analytical and troubleshooting skills, allowing you to quickly diagnose and resolve complex technical issues.
Autonomy & Prioritization: You effectively manage and prioritize your workload independently, balancing multiple requests and projects with ease.
Innovation & Adaptability: You're familiar with AI tools and automation workflows, continuously seeking opportunities to leverage new technologies and improve service delivery.
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
