– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion  in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

• ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides advanced support and functions as a mentor to lower-level administrators.
• Administer and support Microsoft Azure, M365, Server, and Windows platforms.
• Administer and support core VMware, Veeam, and Cisco security technologies
• Manages assigned projects and provides timely updates.
• Assists with the direction, scoping, and coordination of infrastructure projects.
• Responsible for the accurate documentation while maintaining a high degree of confidentiality regarding sensitive information and data pertaining to system security.
• Responsible for proactive monitoring of infrastructure performance and utilization, and reports results to the leadership.
• Provides a high level of customer service and seeks to build customer relationships.
• Assists with the management and monitoring of backup systems, including remediation and documentation of issues.
• Where necessary, participates in an after-hours support.
• Responsible for an ongoing pursuit of knowledge, necessary to improve the support provided to the System, through formal training, self-motivated informal research on industry related trends and breaking news.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

• MINIMUM QUALIFICATIONS

• Bachelor’s degree, or 5 years of experience in a related field.
• Additional consideration is given to those possessing relevant certifications, such as:
  • AZ-900: Microsoft Azure Fundamentals
  • AZ-104: Microsoft Azure Administrator
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
• Strong working knowledge of Microsoft Office Suite and Windows desktop operating systems across computing platforms (e.g., laptops, tablets, and desktop computers).
• Ability to diagnose and troubleshoot incoming customer requests via phone and e-mail.
• Ability to organize and manage multiple requests with frequently conflicting priorities.
• An advanced understanding and knowledge of computer, network, and security systems.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Ability to communicate technical concepts to non-technical audiences via phone, email, and an internal ticketing system.

• SUPERVISORY RESPONSIBILITIES

  None.

  LANGUAGE SKILLS

  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.

  MATHEMATICAL SKILLS

  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

  REASONING ABILITY

  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.  The ability to deal with problems involving several concrete variables in standardized situations.

  COMPUTER APPLICATION SKILLS

  This job requires proficiency with the following computer applications:

  Microsoft Outlook                  Microsoft Excel                      Microsoft Word

  CERTIFICATES, LICENSES, REGISTRATIONS

  Please see minimum qualifications

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the associate is regularly required to sit, talk or hear.  The associate frequently is required to walk.  Use hands to finger, handle or feel and reach with hands and arms.  The associate is occasionally required to stand.  Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  The noise level in the work environment is usually quiet.

EEO / M / F / D / V / Drug Free Workplace