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Fort Meade, Maryland, United States
Onsite
The Opportunity
Join CACI's expert team as a System Administrator on our Multi-Factor Authentication (MFA) Help Desk. In this vital role, you will be at the forefront of our security operations, responsible for issuing and maintaining RSA, SIPR, and NIPR tokens that protect our nation's critical systems. You'll provide essential support to a global enterprise, ensuring secure access and resolving authentication challenges. This position offers a unique opportunity for direct customer interaction and a significant impact on our operational security.
This is a position for a well-rounded technical professional who works independently to solve difficult and complex problems. You will have a significant impact on departmental results and may be responsible for managing entire projects or processes. In this role, you will be expected to develop technical solutions, influence others on system design, and communicate effectively with both internal and external parties. You may also lead small technical teams, providing guidance and coaching to other professionals.
Responsibilities
As a key member of our team, you will be responsible for a range of duties focused on providing exceptional technical and customer support.
Customer Support
Provide daily face-to-face support for walk-in services and remote assistance for our global user base.
Act as the first point of contact for troubleshooting RSA Token and PKI certificate requests.
MFA Token Management
Manage the full lifecycle of Multi-Factor Authentication tokens (RSA, ALT, PKI), including issuance, maintenance, and returns.
Perform Limited Trust Agent (LTA) and Registration Authority (RA) duties for PKI certificates, including authorization, issuance, and revocation.
Technical Operations
Utilize ITSM tools like Service Now to track, manage, and escalate service tickets effectively.
Interact with technical teams to accurately diagnose and report issues.
Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and IT knowledge base articles.
Process Improvement
Gather and report metrics on token distribution and other service-related activities.
Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision
Qualifications
Required
TS/SCI Clearance with polygraph
A minimum of three (3) years of relevant experience.
A Bachelor’s degree in a technical discipline. (An additional four (4) years of experience (for a total of 7) may be substituted for a bachelor's degree.)
Desired:
Expertise with Windows Operating Systems
Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations
Knowledge of 90Meter SCM, CIW Applications, and Active Client software.
Proficiency with Remote Desktop sharing via Skype.
A strong understanding of computer security principles.
Excellent organizational, multitasking, and customer service skills.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800