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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
About the Role
We're seeking a System Analyst to bridge business needs and technology solutions, supporting our Sales, Marketing, and Service operations in China. You'll play a key role in digital transformation initiatives while managing business applications and cloud infrastructure.
Key Responsibilities
Business Systems Support & Analysis
- Provide application support and administration for CRM, SFE, marketing automation, e-commerce, and customer touchpoint systems
- Analyze business requirements, document processes, and translate needs into actionable system solutions
- Support integration between local systems and global platforms
Digital Projects & Vendor Management
- Participate in digitalization projects with focus on China market localization
- Support RFI/RFP processes, evaluate vendor solutions, and conduct gap analysis
- Coordinate with cross-functional teams (business, IT, architecture, security, procurement)
Cloud Platform & IT Service Management
- Manage Alibaba Cloud resources including accounts, security, monitoring, and cost optimization
- Handle incidents, service requests, and changes following ITSM/ITIL framework
- Drive continuous improvement of IT products and services
What We're Looking For
Required Qualifications
- Bachelor's degree or above
- 3-5 years experience in application support, system analysis, or digital transformation projects
- Hands-on experience with CRM or customer-facing business systems
- Practical knowledge of ITSM/ITIL service management framework
- Experience with cloud platform management (Alibaba Cloud preferred)
- Understanding of China's digital ecosystem (WeChat, local CRM platforms, compliance requirements)
Key Competencies
- Customer Focus: Understand requirements from business value and end-user perspective
- Problem Solving: Transform ambiguous needs into clear, executable solutions
- Collaboration: Work effectively across departments and with external vendors
- Communication: Deliver clear updates and insights to stakeholders and management
Preferred Experience
- Business system implementation or optimization projects
- Integration analysis and data flow management
- Supporting localized digitalization initiatives in China market
What We Offer
- Opportunity to drive digital transformation in a global MedTech company
- Cross-functional collaboration with business and IT teams
- Professional growth in business-IT integration and cloud management
- Exposure to China-specific digital innovations and global best practices
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
