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Indianapolis, Indiana, United States
Onsite
JOIN THE TEAM THAT’S POWERING PROGRESS
Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.
Learn more about this role and how you can begin driving your career forward!
Benefits:
The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.
Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program
Job Description:
Primary Purpose of Role:
Independently administers and supports core datacenter and cloud services that enable business operations globally. This role is responsible for reliable service delivery across server, storage, backup, monitoring, file services, and cloud platforms, while contributing to automation, resilience, and standards compliance.
Key Responsibilities:
Administer production infrastructure across datacenter and cloud environments, including compute, storage, backup, virtualization, and file services.
Manage core infrastructure services such as DHCP, DNS, NTP, FTP, and platform monitoring/alerting.
Execute patching, lifecycle maintenance, compliance remediation, and vulnerability-related infrastructure actions.
Support cloud service management activities including provisioning, governance, optimization, and operational support.
Perform root cause analysis for recurring infrastructure issues and recommend corrective actions.
Participate in disaster recovery planning, testing, and recovery execution for supported platforms.
Develop and maintain scripts, automation routines, and infrastructure configuration standards.
Coordinate with security, application, database, and network teams on incidents, projects, and changes.
Key Performance Measures:
Service availability for assigned infrastructure platforms.
Successful completion of patching, maintenance, and lifecycle activities on schedule.
Reduction in recurring incidents and operational defects.
Backup and recovery success metrics, including restore test outcomes.
Percentage of standard tasks automated or operationally improved.
Competencies and Behaviors:
Accountability – Intermediate: Owns work end-to-end and delivers with limited supervision.
Problem Solving – Intermediate: Diagnoses issues effectively and applies structured technical judgment.
Collaboration – Intermediate: Works across teams to resolve incidents and coordinate change activity.
Continuous Improvement – Intermediate: Identifies repeatable work and improves efficiency through standardization or automation.
Quality Orientation – Intermediate: Produces accurate, reliable work with attention to operational risk and compliance.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
Relevant technical certifications preferred in cloud, virtualization, operating systems, backup, or storage.
ITIL foundation or equivalent service management knowledge preferred.
Strong technical documentation skills required.
Experience:
3–5 years of experience supporting enterprise infrastructure environments.
Hands-on experience with Windows and/or Linux server administration.
Experience with virtualization platforms, storage, backup, and monitoring tools.
Familiarity with cloud platforms such as Azure and/or AWS.
Working knowledge of scripting, configuration management, or infrastructure automation.
Experience supporting change, incident, and problem management in a production environment.
Scope Factors:
Supports critical enterprise infrastructure used across multiple business functions and locations.
Works independently on standard and moderately complex technical issues.
No direct people management, but may provide guidance to junior staff.
Contributes to small-to-medium infrastructure projects and platform improvements.
Supports regional and global environments with business continuity implications.
May provide technical input to operational and refresh budget planning.
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
