System Operations Intern - Tamheer

Role Summary

The SysOps Intern - Tamheer will support the Systems Operations team in daily IT operations, user support, asset management, system administration activities, and operational documentation. The role is designed to provide practical exposure to IT infrastructure, service desk operations, endpoint management, access management, and governance-related activities within a professional technology environment.

Key Responsibilities

• Support daily SysOps operational activities and assigned IT tickets through the approved Service Desk process.
• Assist in employee onboarding and offboarding activities, including account coordination, device preparation, and access follow-up.
• Support endpoint management activities such as device provisioning, patching follow-up, software installation, and compliance checks.
• Assist in maintaining the IT asset inventory by updating asset records, assignment details, custody status, and stock movement.
• Provide basic troubleshooting support for laptops, printers, network connectivity, email, VPN, Microsoft 365, and internal tools.
• Follow up on Service Desk requests and incidents to ensure timely updates, proper categorization, and clear resolution notes.
• Support access review activities and evidence collection for governance, audit, and compliance requirements.
• Assist in preparing operational trackers, weekly reports, KPI inputs, and supporting documentation.
• Coordinate with internal teams when required to follow up on pending actions, approvals, or technical dependencies.
• Support knowledge base documentation, SOP updates, and internal process improvement activities.

Requirements

• Saudi national eligible for the Tamheer program.
• Bachelor’s degree or diploma in Computer Science, Information Technology, Information Systems, or a related field.
• Basic understanding of IT infrastructure, operating systems, networking, and technical support concepts.
• Familiarity with Microsoft Windows, Microsoft 365, Active Directory, endpoint management, or ITSM tools is preferred.
• Good communication, coordination, and documentation skills.
• Willingness to learn and support daily IT operations in a structured environment.
• Basic troubleshooting, analytical thinking, and problem-solving skills.
• Ability to follow internal procedures, maintain confidentiality, and escalate issues when needed.