System Reliability Engineer

System Reliability Engineer

What you can expect

As an SRE, you can anticipate opportunities to work on our hybrid systems across the globe. You will be responsible for installing, configuring, and monitoring new systems within a network of global data centers. Additionally, you will patch and maintain thousands of physical and cloud systems worldwide. To streamline operations, you will develop automation to reduce repetitive tasks and analyze and address performance bottlenecks. Furthermore, you will update and troubleshoot user access permissions, resolve network connectivity issues, and maintain system firewalls.

About the Team

Zoom's SRE team is committed to delivering customer happiness, improving business efficiency, and promoting agility through innovation, data-driven insights, and automation. Our impact is reflected in smooth user experiences, optimized processes, and support for Zoom's expansion in the realm of communication and collaboration.

What we’re looking for

• Hold BS/MS in Computer Science or related field. (CS or related major as preference) and bring 2-5 years of hands-on experience in Site Reliability Engineering, DevOps, or Production Operations roles.

• Demonstrate proficiency in scripting languages including Python and Shell.

• Possess expertise of Linux systems administration with a focus on Ubuntu.

• Participate in on-call shifts and incident management and work after hours/weekends for infra change/deployment.

• Apply analytical and troubleshooting skills to diagnose complex system issues.

• Utilize CI/CD pipelines (e.g. Jenkins, GitLab CI) and version control systems (e.g. Git).

• Implement build automation, configuration management tools (e.g. Ansible), and IaC provisioning tools (e.g. Packer/Terraform).

• Manage bare metal infrastructure and datacenter operations, including proficiency in operating system deployment tools (Foreman, Cobbler, MAAS etc.).

• Navigate through diverse cloud platforms.

• Leverage Kubernetes experience or Linux certification (sought after but not required).

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.