Melbourne, Victoria, Australia
Hybrid
Not Available
Position Number: JR-017192
Role type: Full-time; Continuing
Department/School: Student and Learning Systems, Chief Operating Officer Portfolio
Salary: UoM 7 - $111,275 - $120,453 p.a. plus 17% super
Specialist tertiary fee configuration focus / shape compliant student fee processes across core systems / join a supportive, future-focused COO portfolio
Apply now to leverage your fee configuration expertise, shape core student systems, and broaden your enterprise systems skills.
Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.
Your next career opportunity
You will specialise in tertiary fee configuration, ensuring compliant, accurate fee structures across critical student systems, including StudentOne. You will work closely with Senior Domain Specialists to optimise processes, coordinate releases, and support peak operational periods. You will also broaden your remit, gaining experience across system access, triage, configuration, and vendor engagement.
What you will deliver:
Collaborate with Senior Domain Specialists to improve end-to-end student and learning processes and related system configurations.
Specialise in tertiary fee configuration, translating policy and legislative requirements into accurate, maintainable system rules and refinements.
Support system releases, including reviewing release notes, planning testing, and supporting business stakeholders through UAT activities.
Manage system access and support operations through onboarding, offboarding, audits, and configuration required for peak periods.
Triage and investigate support tickets, maintain documentation and knowledge bases, and contribute to backlog grooming and prioritisation.
You may be a great fit if you:
Have essential experience in tertiary fee configuration, including interpreting policy and legislation into practical system rules and structures.
Offer hands-on expertise with StudentOne or similar student management systems within a complex tertiary education environment.
Hold a relevant graduate qualification or equivalent combination of education and experience in technology-enabled business services.
Demonstrate strong analytical skills, using evidence-based approaches to solve problems and optimise student and learning processes.
Excel at triaging support tickets, organising backlogs, and coordinating stakeholders to meet agreed service levels.
Navigate multiple systems and vendors confidently, balancing process thinking with technical configuration and collaborative delivery.
For further information, please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:
For more information check out our benefits page!
Your new team
Student and Learning Systems sits within the Chief Operating Officer Portfolio, supporting core student and learning technologies University-wide. As part of a collaborative, service-focused team, you will partner with business areas to enhance system performance. The team values continuous improvement, knowledge sharing and flexible working, offering strong support during peak operational periods.
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.
We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
Indigenous applicants are encouraged to connect with Korin Korin, our Indigenous Employment and Development team, via korin-korin@unimelb.edu.au
Application essentials:
Visit "apply with us" to learn more about the process, including tips and FAQs.
You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
Please upload your resume and a cover letter outlining your interest and experience as part of the application process.
Please upload a separate document addressing the Selection Criteria outlined in the Position Description.
Want to know more?
For questions related to our recruitment process email Mick Powar at hr-careers@unimelb.edu.au
For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments').
Apply today, and join a community that’s shaping the future.
Applications close: Monday 14th September at 11:55 PM; AEST
Position Description:
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