System Strategy Planner - Customer Strategy Department, Platform Strategy Supervisory Department(PFSD)

Job Description:

Business Overview
Rakuten Group is based in Japan and serves approximately 100 million customers in Japan and 2 billion customers across 30 countries globally. We provide over 70 services in various fields, including e-commerce, payment services, financial services, telecommunications, media, and sports.
　
Department Overview

Rakuten Group has expanded its business scale, centered on our online shopping mall "Rakuten Ichiba" and credit card business "Rakuten Card," growing to achieve annual revenue of 800 billion JPY and a domestic Gross Transaction Value (GTV) of 8.8 trillion JPY.
Looking ahead, Rakuten aims to create a new business model that establishes a more robust "Rakuten Ecosystem," encompassing both online and offline life, by maximizing the assets we have cultivated primarily online, such as "Rakuten Members," "Rakuten Points," brand power, and member data.

This position is for individuals with experience in system strategy planning, who will join the Platform Strategy Division, a corporate organization* reporting directly to the COO and Executive Vice President.
The Platform Strategy Division does not operate a specific service; instead, it focuses on growth strategies and the implementation of initiatives for the entire Rakuten Group ecosystem, centered on cross-group marketing.
*Corporate Organization: A division that brings together cross-functional departments such as Corporate Planning, the President’s Office, HR, General Affairs, Accounting, and Legal.
Therefore, you will be able to develop your career while cultivating a very broad perspective, as you will be planning and executing initiatives based on the company's overall strategy. Furthermore, this is the only department within Rakuten Group, Inc. that handles such cross-company initiatives. We highly recommend this role to those who wish to be involved in high-level management and strategy in their daily work based on their past experience.

As explained above, because this department is the only one in Rakuten Group, Inc. that executes initiatives based on the company's overall strategy, the work of the Platform Strategy Division-which bears the future of Rakuten and its ecosystem strategy-is extremely broad and diverse.

There are numerous opportunities for individuals to demonstrate their skills and unleash their creativity, including proposing strategies to top management, formulating specific initiatives based on those strategies, creating innovative and attractive new programs and products, and designing operations to ensure customers can use our services with peace of mind.

Characteristics of the Platform Strategy Division

1. Discipline as a Professional Team "5C"
In the Platform Strategy Division, we value five axes as a professional team. We leverage Rakuten's massive assets to make a significant impact on society and increase customer satisfaction. We have a culture that enjoys challenges, even in situations with high uncertainty where the solution is not yet visible.

・Challenge to innovate

・Customer oriented

・Concept driven

・Cross-functional

・Commitment to result

2. Mindset of Contribution
In the Platform Strategy Division, we seek success generated by contributing to society, people, colleagues, and all involved stakeholders. We strive to be an organization where we can continuously elevate the joy of contributing to others.
We look forward to receiving applications from those who are interested in an environment where you can grow through various challenges and contribute to society while feeling the joy of working together. Let’s create the future together.

You can view our division's recruitment site via the URL below. It features our daily work and interviews with the members you would be working with, so please refer to it when applying.

https://corp.rakuten.co.jp/careers/division/customer_strategy/

Position:
Why We Hire

<We are expanding our team>
To further strengthen the "Rakuten Ecosystem," the evolution of our common platform systems - such as "Rakuten Points," coupons, payment services, member data, and our personalization infrastructure - which form the core of the Rakuten ecosystem, is essential. We are looking for individuals who can lead the process from strategy formulation to concrete development in these areas.
　
Position Details

You will lead the planning and development for the evolution of our common platform systems, which form the core of the Rakuten Ecosystem, including "Rakuten Points," coupons, payment services, member data, and our personalization infrastructure.

Key Features of this Position:

・Cross-functional Collaboration: Due to the nature of the platform, you will collaborate with a diverse range of businesses and services within the Rakuten Group.

・End-to-End Responsibility: As a department responsible for everything from strategy formulation to the execution of specific initiatives, you can contribute to creating dynamic business results.

・One-Team Development: You will work in close proximity to the development teams as a single, unified unit. Rather than focusing solely on the business "What" or the technical "How," you will be responsible for integrated product development that bridges both.

Specific Responsibilities:

・Formulating platform and system strategies based on overall business strategy.

・Planning new platform products.

・Serving as a Product Owner for existing systems, including reviewing requirements from various stakeholders, prioritizing tasks, and developing development roadmaps.

・Defining requirements for individual projects and managing their implementation.

Mandatory Qualifications:
・Experience in consolidating and defining development requirements for internet services.
・Experience in driving development projects while building consensus among diverse stakeholders.
・A balanced perspective that integrates both business and technical viewpoints.

　
Desired Qualifications:
・Experience in defining system requirements from the user perspective, gained at an IT department of a business corporation or an IT consulting firm.
・Experience as a Product Manager or Director for internet services.
・Experience in and the ability to independently manage projects as a Project Leader.
・Experience with consumer-facing web services.
・Data analysis skills using SQL.

TOEIC score of 800 or higher (or proof of equivalent English proficiency, or proof of a graduate degree or higher from an English-speaking university)
Proof of qualification is required by the time of notification of offer.
If you do not have a score or a certificate, we will guide you to the TOEIC IP test sponsored by our company during the selection process.

Rakuten Group, Inc. Homepage Link
・Benefits:https://corp.rakuten.co.jp/careers/benefit/
・Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
・Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #strategyplanning #director #projectmanager #operationdiv

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)