About the role
Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.
It's a place where you can:
- Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia
- Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively
- Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents
- Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart
- Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success
What are you going to do?
- Support business key users by handling production incidents and support requests
- Be responsible for handling errors in messaging services and batch job failures
- Troubleshoot application errors, documenting problems and resolutions
- Participate in Incident and Problem management processes
- Support, coach, and guide team members in your areas of expertise
What do we expect from you?
Must have
- Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
- Knowledge of C# and code debugging
- Good knowledge of MS SQL
- Willingness to work with system users and solving production issues
- Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative
Nice to have
- Understanding of asynchronous communication using messages
- Understanding of batch job process fundamentals
- Experience with ITIL service operation processes
- Experience in application support
Tech stack you’ll be working with:
MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.
Our promise to you:
- Monthly salary: €2000- €2500 gross depending on your qualifications
- Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
- Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics
- Challenging and exciting projects with autonomy to plan own tasks
- Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
- Possibility of hybrid work, where office is our primary workplace
- A recently renovated office in Riga centre with a 24/7 gym on the premises
- Business trips to Baltic and Nordic countries
Read more about benefits for our employees
Application deadline: August 20, 2026
Your application will be processed according to our privacy notice
