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Grand Rapids, Michigan, United States
Onsite
Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
· Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
· Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
· Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
· Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
· A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
This role is responsible for the installation, configuration, and maintenance of the organization’s IT infrastructure – including (but not limited to) servers, software, storage, and other enterprise systems. The Systems Administrator ensures system reliability, performance, and security by monitoring operations, applying updates, and troubleshooting issues. Additionally, the role involves managing user access, implementing backup and recovery processes, and supporting the day‑to‑day technical operations of Mary Free Bed. The Systems Administrators also collaborates with other IT team members to optimize environments and support business continuity. This work is performed through long-term project functions as well as the execution of day-to-day tasks. This is a hybrid position with a mix of remote and on-site duties.
Essential Job Responsibilities
· Installation, maintenance, and monitoring of server environment
o Management of VMware virtual server hosts configured for metro-clustering
o Guest operating system and software installation/upgrades
o Hardware and firmware updates
o Manage backups and restores
o Performance monitoring and overall efforts to minimize system downtime.
· Directory management (Active Directory on-premises/Entra ID online)
o User/Device security configuration, including SSO and app integrations with Microsoft Entra ID
o Group policy management
o Provisioning automation (Powershell scripting, Graph integrations, etc.)
o License management
· Microsoft Exchange
o Exchange Online/365
o On-prem relays
o Email security
· Shared storage management
o Everpure
o Dell-EMC Isilon
o Synology
o Veeam backup management
o File share security
· Software/device deployment
o MECM (imaging, distribution, patch management)
o MDM (InTune, WorkspaceOne, etc.)
· Print management
· Cybersecurity
o Threat discovery and mitigation
o Root cause analysis/investigation
o Disaster recovery
o Vulnerability/risk management
o Perform audit and assessment duties
· Break/fix resolution through help desk ticket escalation
· Create and maintain technical documentation
· Project management
· Perform tasks outside of regular business hours as required
· Travel to other locations as required
· Participate in 24/7 on-call rotation
· Other duties as assigned
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
· Bachelor's Degree from an accredited institution or equivalent certifications/work experience
· Minimum 5 years of IT experience managing servers, enterprise software, and online/on-prem domain services.
· Able to work independently to research and resolve critical issues
· Able to forge and maintain positive and productive vendor relationships
· Demonstrates effective teamwork
· Demonstrates strong project management skills
· Demonstrates information management skills to document, communicate, explain, interpret, and present data.
· Demonstrates a strong work ethic focused on effective results, minimal user disruption, and customer service
Physical Requirements for Essential Job Qualification
Levels:
· None (No specific requirements)
· Occasionally (Less than 1/3)
· Frequently (1/3 to 2/3)
· Majority (More than 2/3)
Remain in a stationary position: Majority
Traverse or move around work location: Occasionally
Use keyboard: Frequently
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: None
Transport, position, and/or exert force:
Up to 10 pounds: _____
Up to 25 pounds: _____
Up to 50 pounds: _____
Up to 75 pounds: _____
More than 100 pounds: _____
Other weight: Up to 35 pounds Occasionally
Other: None
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.