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Aurora, Colorado, United States
Onsite
Not Available
Type of Requisition:
PipelineClearance Level Must Currently Posses:
Top Secret SCI + PolygraphClearance Level Must Be Able To Obtain:
Top Secret SCI + PolygraphPublic Trust/Other Required:
NoneJob Family:
IT Infrastructure and OperationsJob Qualifications:
Skills:
Customer Service, Desktop Computers, Incident Response, Software Updates, Systems TroubleshootingCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
YesJob Description:
Transform technology into opportunity as a Systems Administrator Fellow with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Administrator Fellow you will help ensure today is safe and tomorrow is smarter.
HOW A SYSTEMS ADMINISTRATOR FELLOW WILL MAKE AN IMPACT:
Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
Install, upgrade, repair, support customer baseline equipment and related devices
Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
Reseat cards, reboot hardware, replace hardware components, and replace cabling
Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
Update incident: change documentation, Configuration Management Database (CMDB), knowledge articles, training resources and other documentation
Support non-standard surge services for special projects and high visibility activities as directed
Collaborate with internal and external customers, agencies, and service providers
Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
Provide process improvement recommendations and integrate support best practices
Participates in special projects as required.
WHAT YOU’LL NEED TO SUCCEED:
Education:
Associate's Degree
Required Experience:
5+ years of system technical experience
Required Technical Skills:
Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices.
As part of your function on the program, you will be granted Privileged User Access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations.
Required Certification:
CompTIA Security+ CE
Security Clearance Level:
TS/SCI w/ CI Polygraph
Location:
On Customer Site
US Citizenship Required
DoW SkillBridge Eligibility:
Has served at least 180 days on active duty
Can participate within the last 6 months of separation or retirement
Will receive an honorable discharge
Has taken any service TAP/TGPS
Has attended or participated in an ethics brief within the last 12 months
Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoW SkillBridge Program prior to start of the fellowship.
Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
OnsiteWork Location:
USA CO AuroraAdditional Work Locations:
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans