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Vancouver, British Columbia, Canada
Onsite
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Job End Date
November 1, 2027Note: Applications will be accepted until 11:59 PM on the Posting End Date.
This is a one-year term position
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Systems Administrator II designs systems software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations.
Organizational Status
UBC IT Communication and Collaboration Services provides a suite of services to the University community including Microsoft 365, SharePoint, FASmail, Email Relaying (Email delivery and spam/virus scanning), Voice Services and Digital Signage.
Reports to the Team Lead, Collaboration Services. Works independently and jointly within the Collaboration Services team.
Collaborates with management and staff from all sections of Information Technology, other administrative and academic offices, and faculty to coordinate application support. Interacts directly with other University technology professionals.
Work Performed
Specific Duties:
Core Duties:
Consequence of Error/Judgement
Information Technology plays a key role in enabling the University to achieve its goal of becoming one of the world’s leading universities. The services supported by Information Technology require reliable application systems in order to provide critical functions that support all students, faculty and staff. These systems must be available on a 7x24 basis.
Decisions and actions taken by the Systems Administrator will have a direct impact on how efficiently and effectively the systems will perform and function. Errors in judgment, poor analysis, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems or failure to meet contractual obligations for performance and availability will damage the reputation of Information Technology and UBC. This could adversely impact the University community, including the large majority of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue.
Supervision Received
Receives day-to-day from the Team Lead and strategic direction from the Manager, Collaboration Services. The Systems Administrator may also receive daily direction from a Team Lead, Programmer Analyst, Network Analyst, Systems Administrator or Project Manager as assigned and must be able to work independently as well as contribute actively and collaborate openly as a team member.
Supervision Given
May mentor newly hired systems administrators and other resources within the group who assist with application support and maintenance.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Core Competencies
Collaboration (Intermediate – I):
Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific
objectives targeted at defined business outcomes. Openly encourages other team members to
voice their ideas and concerns. Shows respect for differences and diversity, and disagrees
without personalizing issues. Utilizes strengths of team members to achieve optimal
performance.
Communicating for Results (Intermediate – I):
Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in
ways that support troubleshooting and problem solving. Seeks and shares relevant information,
opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated
situations, asks probing questions, and solicits multiple sources of advice prior to taking action
when appropriate.
Problem Solving (Intermediate – I):
Applies problem-solving methodologies and tools to diagnose and solve operational and
interpersonal problems. Determines the potential causes of the problem and devises testing
methodologies for validation. Shows empathy and objectivity toward individuals involved in the
issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
Recommends resource requirements and collaborates with impacted stakeholders
Accountability (Intermediate – I):
Sets objectives that meet organizational needs. Provides recommendations to individuals and
teams on ways to improve performance and meet defined objectives. Monitors and provides
feedback on individual and team performance against defined standards.
Information Systems Knowledge (Intermediate – I):
Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates
new and enhanced information systems. Identifies customer needs and determines the
appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical
experts and managers as required.
Initiative (Intermediate – I):
Seeks out new challenges that require risk taking. Determines the resources, team support, and
technical needs necessary to enable success and procures them. Keeps responding to the
challenge in spite of obstacles and setbacks.
