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Vilappil, Kerala, India
Onsite
Who we are
We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.
We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.
Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.
Why Worldwide
We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!
*SUMMARY: The IT Systems Administrator is typically located in a regional office and is responsible for overseeing all the IT requirements for such office including: first line user support and management of local IT systems such as servers, local network hardware/software support and security, antivirus support, backup/restore operations, connectivity (internet, WAN, WiFi), telecommunications (PBX, handsets, lines, faxes) and any other related services that are required to maintain the IT systems in excellent working order. The IT Systems Administrator might also be the first point of contact for supporting home-based employees and smaller satellite offices without IT presence. He/she is responsible for all hardware/software ordering, setup and stock control for that office, satellite office/s and home-based users.*
*RESPONSIBILITIES:*
_Tasks may include but are not limited to:_
To be responsible for the maintenance of computer network connectivity (hardware and software) reconfiguring as required to meet the evolving needs of the Company.
To be responsible for monitoring and maintaining systems security, software updates/upgrades and systems resources (hard disk space, logs, memory utilization, bandwidth usage, internet speed, etc.). Such systems include but are not limited to active directory, file sharing, email, network printing, firewalls, switches, database and application servers.
To be responsible for hardware maintenance (upgrades/replacements), new hardware deployment and decommission directly of in conjunction with a 3rd party vendor under their warranty programme.
To be responsible for system software maintenance for Windows environment. To install and maintain commercial application packages for data management, word processing, statistical analysis, accounting and desktop publishing. To author in-house software for general and system admin purposes.
To plan, perform and optimize the backup & restore of systems as required and participate in the organization of disaster recovery plans.
To source, purchase and install appropriate computer equipment as directed by the line manager.
To assist other IT staff with the deployment, maintenance and support of both systems and software in the local office or in other remote locations as required.
To travel to other offices and visit home-based users when remote support solutions are not sufficient to solve IT related issues or problems.
To help develop and maintain the Company's SOPs and LWPs for I.T. systems.
To assist in the training of new staff, if required to do so.
To assist in the operation of the IVRS.
To assist in the management of user accounts.
To provide IT support to users.
Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
*OTHER SKILLS AND ABILITIES: *
Technical
Task orientated, capable of taking ownership of incidents from the moment they are received until their resolution is completed
Advanced knowledge of server hardware and software (Windows 2003, SQL, VMWare, remote control tools, Exchange 2003/2007, backup and antivirus).
In some cases, good knowledge of a UNIX environment and UNIX systems management experience will be required.
Excellent working knowledge (hands-on) of:
call tracking or helpdesk software
setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc
ghosting & synchronization software (WDS/SCCM)
Microsoft operating systems (MS Office Suite 2007) and other software applications such antivirus, remote support tools, Adobe, etc
setup and troubleshooting of internet connectivity and related hardware (ADSL/3G, etc)
blackberry devices and BES
networking TCP/IP, Active Directory, Windows server 2003 environment
Personal
Excellent Communication and interpersonal skills
Attention to detail is a must
Must have good listening skills and ability to empathize
Good grammar and writing skills
Flexible, adaptable and able to work under pressure and efficiently multitask
Must have sense of ownership and responsibility
Self-motivated and self-starter
Able to succeed and contribute to a team environment
Punctual
Attentive
Diligent
*REQUIREMENTS:*
Technical College or Bachelor degree of Higher Technical education
Excellent English, written and spoken.
5+ years of operating system/LAN management experience and support
Basic understanding of business processes and related systems support required for company.
Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.
We love knowing that someone is going to have a better life because of the work we do.
To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.
Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.
