Design, configuration and support of new and existing Management Information Systems as part of the IT Customer Service team.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Behalf of the Cubic Customer Service function (Examples include, but are not limited to; Metrix, ServiceNow, 360 Scheduling, Mobile comms).
• Develop, maintain and support ServiceNow enhancements and integration.
• Technical development of Management Information Systems (in-house and COTS software) on behalf of the Cubic Customer Service function working as part of a team.
• Analysis and documentation of business processes.
• Design and delivery of training and documentation to end users and support staff including training field engineers in the use of mobile workforce applications.
• Management stakeholders throughout the project lifecycle and into the production support.
• Configure and model the agreed business processes within Cubic’s Management Information Systems.
• Ensure the data within the Systems’ is of high quality and processes are in place to ensure the data remains clean.
• Prepared to work in the London office or other Cubic offices in the South East up to 1 day per week.
• Occasional out of hours work, including short-notice support work as a point of escalation.
• In addition to the duties and responsibilities listed, perform other duties as may be assigned by the Supervisor/Manager from time-to-time, as may be reasonably be expected of them

MINIMUM JOB REQUIREMENTS

Qualifications

Essential:

·         HND\HNC or A levels in numeric subjects or computing.

Desirable:

·         Formal Microsoft training in .NET and SQL Server.

·         Formal Computer Science training.

·         Formal Database training

·         A university degree in a numerate subject (e.g. Computer science, maths, engineering, natural science)

Skills/Experience/Knowledge

Essential:

·         Verbal and visual communications skills to support applications.

·         Development in ServiceNow environments.

·         Understanding of data structures and relationships at a technical level including basic transact-SQL knowledge.

·         Understanding of Business Operation Processes

·         Experience and understanding of the ITIL framework

Desirable:

·         Experience at managing effective relationships with clients and other departments within the organisation.

·         Understanding of the software development lifecycle using an iterative (Agile) approach.

·         Experience of working with Team Foundation Server

·         Experience of developing applications that use Microsoft SQL Server as a data store

·         Basic understanding of business finance.

·         CRM/Helpdesk Applications

·         Stock and Warehouse management

·         Understanding of Customer Service business practices.

·         Experience of data analysis in a technical environment.

·         Proven customer service skills.

·         Involvement with a systems project from development, implementation and support.

Personal Qualities

·         Commercially aware.

·         Analytical and thoughtful.

·         Excellent listening skills.

·         Confidentiality.

·         High level of integrity.

·         Self-motivated and able to work with minimum of supervision.

·         An open, approachable personality and the ability to communicate effectively at all levels.

·         Attention to detail and well organized.

·         Positive attitude with the ability to embrace change.

·         Ability to progress projects without support.