This position may be based remotely in the United States.
FUNCTION
The Technical Solution Analyst is a hands-on technical role within the Technology & Analytics team responsible for the administration, configuration, integration support, and data integrity of PTC FlexPLM and its connected Pre-Production ecosystem, including VibeIQ, Salsify, and CrossCap. Working under the Manager, PLM & Pre-Production, this role ensures platforms are stable, properly configured, and technically supported, enabling product development teams to execute seasonal workflows without interruption. This role focuses on technical configuration, system support, data quality, testing, and operational excellence, while partnering with Business Analysts, Product Managers, internal IT, and vendor support teams as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- FlexPLM Administration:
- Administer user accounts, roles, permissions, season calendars, workflows, color/material libraries, BOM structures, and specification templates.
- Monitor system health, application logs, and scheduled jobs; resolve issues before business impact occurs.
- Coordinate patches, hotfixes, and upgrades across DEV, QA, and PROD environments with PTC and internal IT.
- Build and maintain custom reports, dashboards, and saved searches to support operational visibility.
- Pre-Production Systems — VibeIQ, Salsify & CrossCap:
- Administer VibeIQ catalog structures, user seats, and permission groups; maintain FlexPLM data synchronization.
- Configure Salsify attribute sets, workflow triggers, channel rules, and import/export pipelines; monitor and resolve syndication failures.
- Support CrossCap season setup, user access, and system-side configuration as directed.
- Perform routine data audits across platforms; identify and correct data quality issues, duplicate records, and broken mappings.
- Integration & Data Management:
- Monitor API and ETL integrations connecting FlexPLM, VibeIQ, Salsify, and CrossCap with ERP, DAM, and 3D tools through middleware such as Azure or FlexConnect.
- Troubleshoot integration failures by identifying root cause across source, middleware, and target systems; resolve or escalate with documented findings.
- Execute data loads, migrations, and bulk updates; maintain data dictionaries, field mappings, and interface specifications.
- Testing & User Support:
- Execute test scripts for configuration changes, patches, and integrations; log and retest defects through resolution.
- Support UAT by setting up environments, loading test data, and assisting business testers.
- Serve as Tier 2 technical support; resolve escalated tickets within defined service levels.
- Maintain system user guides, how-to documents, and a knowledge base of known issues and workarounds.
EDUCATION AND/OR EXPERIENCE
- Bachelor of Science in Information Systems/MIS, computer science, business or related field or equivalent experience
- 3–5 years of hands-on experience administering or configuring PTC FlexPLM in a retail, apparel, footwear, or comparable enterprise environment.
- Experience supporting at least one Pre-Production, Product Information Management, or comparable platform, such as MSDynamics, VibeIQ, Salsify, or CrossCap.
- Proven experience troubleshooting system defects, integration failures, and data quality issues independently.
- Experience executing test scripts, logging defects, and supporting UAT for system changes, upgrades, or implementations.
- Experience with Agile/Scrum development methodology, Jira or Azure DevOps, and Confluence preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- PTC FlexPLM configuration and administration, including workflows, user and role management, reports, BOM structures, and specification templates.
- Salsify PIM configuration, including attributes, workflow automation, channel syndication, and import/export support.
- VibeIQ and CrossCap administration, catalog structures, season setup, user access, and system-side configuration.
- Functional understanding of integration middleware such as MuleSoft, Boomi, or FlexConnect.
- Ability to understand REST APIs, JSON, XML, SQL or equivalent data validation methods, ERP product data flows, DAM platforms, and 3D tool integrations.
- Advanced Microsoft Excel skills and working knowledge of Jira or Azure DevOps and Confluence.
- Diagnoses and resolves technical issues independently and methodically, with sound judgment on when to resolve directly versus escalate.
- Manages multiple concurrent system support tasks in a fast-paced seasonal environment.
- Communicates clearly with both technical teams and non-technical business users.
- Maintains high attention to detail in data configuration, validation, testing, and documentation work.
- Proactively monitors system health and addresses risks before they escalate.
- Collaborate effectively across IT, vendor support, and cross-functional business teams.
- Adapts quickly to platform updates, new tools, and shifting seasonal priorities.
- Flexible, organized, and able to work under pressure to meet deadlines in a fast-paced office environment
ENVIRONMENT & PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends
- Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
- Strong sensory skills, such as good eyesight, good hearing, and dexterity
- Ability to operate office equipment, including computers, copiers, fax machines, and phones
We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today and help them plan for the future.
Health Benefits
Vera Bradley offers a variety of medical, dental and vision programs to meet your family’s health care needs.
Survivor Benefits
Life insurance provides peace of mind for your family should the unexpected happen.
Employer provided 2X your salary in life insurance
Accidental Death and Disability insurance
Voluntary life insurance for you, your spouse and your children
Income Protection
If you are unable to work due to illness or injury Vera Bradley provides several programs to protect your income at no cost to you.
Short-term disability
Long-term disability
Retirement Plan
The Vera Bradley 401k plan helps you accumulate savings for retirement
401k with generous company match, immediate vesting (age and service requirement)
Strong line up of professionally managed funds
Safe-harbor plan design
Paid Time Off
Enjoy generous time off programs.
Give Back Opportunities
Vera Bradley offers the opportunity to serve your community.
Holistic Wellness
Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services
Opportunities for leadership development, skill development and career advancement
Product Discount
Ancillary Benefits and Programs
Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility and individual policies through Aflac
Equal Opportunity Employer/Vets/Disabled
Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer.
Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For more information, please click the following links:
Vera Bradley's Equal Employment and Affirmative Action Policy
Know Your Rights: Workplace Discrimination is Illegal (in English)
Know Your Rights: Workplace Discrimination is Illegal (in Spanish)
Pay Transparency (in English)
Pay Transparency (in Spanish)
E-Verify Participation Poster
Right to Work Poster (English)
Right to Work Poster (Spanish)
California Privacy Notice
If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.
Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.
Base Pay Range:
$77,500.00
to
$106,600.00
Vera Bradley’s compensation ranges are based on market data and comply with all local, state and federal regulations. Individual pay within the listed range depends on work location, skills, experience, and relevant education. The posted salary reflects base pay only and excludes bonuses, equity, or other incentives, if applicable.
