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Broomfield, Colorado, United States
Remote only
Job Description:
The Systems Analyst collaborates with business, clinical, and technical subject matter experts,We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.
This position is fully remote. Minimal travel may be expected for trainings or meetings. | Schedule: Monday - Friday, 8AM - 5PM MST. *Expected to support business hours in Mountain Time Zone & occasional off-hours availability may be required to support implementations.
Essential Functions
• User support: Performs operational systems tasks and maintenance. Supports user’s dayto-day needs. Solves low to moderately complex issues, incidents, and problems according
to agreed upon service levels and according to IT/DTS standards.
• Requirements gathering: Gathers and documents requirements through stakeholder
identification and interviews, research, competitive analysis, and user feedback. Works to
align requirements against best practices, system KPIs and technology capabilities.
• Analytics: Under supervision, collaborates on implementation of analytics services,
including creation, distribution, and management of dashboards and reports. Works to
translate customer metrics and KPI requirements into reports and dashboards.
• Project management: Participates in the creation and management of project management
schedules and activities. Consistently meets agreed upon deadlines or escalates issues,
concerns, and barriers to key project leaders. Assists with the prioritization of
tasks/assignments.
• Digital and ServiceNow SME: Applies strong knowledge of digital tools, ServiceNow
capabilities, and leading practices to help the product team and stakeholders understand
what is possible, shape practical solutions, and identify where ServiceNow capabilities can
add value. Proactively brings forward ideas and recommendations, guides solution
conceptualization, strategy, design, configuration, implementation, adoption, and
measurement, and performs light ServiceNow development and configuration within
established platform standards and governance.
• Usability: Under supervision, applies usability best practices, usability research, data
analysis, and quality improvement principles in the development of solutions.
• Quality Assurance: Follows standard testing methodologies, ensuring digital tools and
solutions meet requirements.
• Training: Participates and collaborates in the development and delivery of training, as well as
knowledge-based materials for use by peers or end users.
Skills
• Domain and lifecycle modeling: Uses systems-thinking skills to identify interactions and
relationships among people, processes, data, and technology across the SPM lifecycle,
including intake, idea, demand, project, resource, and agile work management.
• Communication: Excellent verbal and written communication skills, including experience
building clear, executive-ready slide decks and presenting concepts, recommendations, and
impacts to senior and executive-level stakeholders and leaders, as well as technical and nontechnical staff.
• Collaboration: Experience working collaboratively within a product team, across technology
teams, and with vendors, vendor partners, key stakeholders, and all levels of system leaders
and caregivers.
• Consensus: Experience building consensus and working effectively within a cross-functional
team.
• Proactive solutioning and innovation: Anticipates needs, investigates root causes, evaluates
new ServiceNow releases and capabilities, and brings forward practical, scalable, and
innovative recommendations.
• Workflow management: Prioritizes and executes work in a high-pressure environment,
manages competing requests, and supports backlog, sprint, and delivery practices to achieve
timely, high-quality outcomes.
Required Qualifications
Preferred Qualifications
Physical Requirements
Location:
Peaks Regional OfficeWork City:
BroomfieldWork State:
ColoradoScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$32.42 - $51.08We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
