London, Ontario, Canada
Hybrid
Not Available
Interested in growing your career at Fanshawe College?
Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.
Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.
Posting Closing Date:
Campus Location:
London, ONDepartment:
ISS1 Information Systems ServicesEmployment Group:
Pay Details:
Worker Sub-Type:
Time Type:
Remote Type:
HybridContract End Date:
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Job Description:
Note: The internal posting period has ended. This job posting is now open to applications from all qualified candidates.
These are Initiatives/Opportunities positions and are subject to the terms of the Full-Time Support Staff Collective Agreement aside from Article 15.
Note: There are 2 Temporary Full-Time vacancies available with a contract duration of 2 years from the date of hire. These positions are Hybrid (minimum 3 days per week onsite) with in-person work based in London, Ontario. These positions are deemed critical vacancies.
Payband: These positions are paid at Payband K, $47.13 - $54.48 per hour
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.; Averaging of hours applies according to the Support Staff Collective Agreement (Appendix C)
Why this Role is Important
Information Systems Services (ISS) enables the technology, applications, integrations, and data solutions that support the College's academic, administrative, and operational objectives. As part of the Enterprise Applications and Data Solutions team, the Systems Architect plays a key role in designing, implementing, and supporting enterprise technology solutions that are secure, scalable, sustainable, and aligned with institutional priorities.
The Systems Architect - Salesforce will help to shape and evolve Fanshawe College's strategic Customer Relationship Management (CRM) ecosystem, leveraging Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related technologies to support student recruitment, engagement, and success while contributing to the College's long-term digital transformation and enrolment objectives.
This position provides technical leadership for enterprise CRM and Digital Relationship Management (DRM) initiatives that directly support Fanshawe College's Strategic Enrolment Mandate. Working within the CRM and DRM portfolio, the Systems Architect helps advance the College's ability to attract, engage, recruit, convert, and support prospective students throughout their lifecycle. Through the delivery of innovative CRM solutions, integrations, automation, and business process improvements, this role enables meaningful engagement with learners while supporting data-informed decision-making across the institution.
Under the supervision of the Director, Enterprise Applications and Data Solutions, the Systems Architect serves as a senior technical leader within the Information Systems Services (ISS), Customer Relationship Management (CRM) and Digital Relationship Management (DRM) teams. The incumbent is responsible for architecting, administering, developing, enhancing, integrating, and supporting the College's enterprise CRM ecosystem in support of Fanshawe's Strategic Enrolment Mandate. This includes providing technical leadership and expertise for Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related CRM, marketing automation, recruitment, admissions, student engagement, and information systems. The Systems Architect collaborates closely with business stakeholders, functional teams, vendors, and technical resources to design scalable solutions, optimize business processes, develop integrations, ensure data integrity, and deliver innovative capabilities that enhance the prospective student, applicant, learner, and alumni experience while advancing institutional enrolment and engagement objectives.
How You'll Make an Impact
Leads the analysis, design, implementation, documentation, and continuous improvement of enterprise CRM and student engagement solutions
Serves as the technical lead for Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related platforms supporting recruitment, admissions, conversion, communications, and student engagement
Designs and maintains enterprise solution architectures that support secure, scalable, and integrated business processes across the College
Architects, develops, and supports integrations between CRM, ERP, student information systems, marketing automation platforms, and third-party applications
Provides project leadership for complex enterprise initiatives, including project planning, requirements gathering, solution design, testing, implementation, and stakeholder engagement.
Analyzes business requirements and translates them into sustainable technical solutions that align with institutional goals
Collaborates with College stakeholders to identify opportunities for process optimization, automation, and service enhancement
Oversees platform administration activities, including security configuration, release management, upgrades, testing, monitoring, and production deployments
Ensures data quality, system reliability, security, governance, and compliance across the CRM ecosystem
Provides technical guidance, mentorship, and knowledge transfer to Programmer/Analysts, technical staff, and business stakeholders
Evaluates emerging technologies, platform capabilities, and vendor solutions to support strategic priorities and continuous innovation
Develops and maintains technical documentation, architectural standards, system specifications, and best practices
Performs other related duties as assigned
What You'll Bring
Three year diploma/degree in Computer Programming, Computer Science, Information Technology, Software Engineering, or a related field
Minimum eight (8) years of progressive information systems experience with at least three (3) years of project management, systems analysis, systems design, and software development experience
An equivalent combination of education and experience may be considered
Experience designing, implementing, supporting, and optimizing enterprise CRM platforms and integrated business solutions
Experience with Salesforce Education Cloud, Salesforce Sales Cloud, Salesforce administration, configuration, and solution development
Experience with enterprise integration technologies, APIs, middleware solutions, and MuleSoft preferred
Experience implementing and supporting enterprise resource planning (ERP) and student information systems preferred
Experience supporting recruitment, admissions, enrolment management, marketing automation, student engagement, or related business processes is considered an asset
Experience with Ellucian Colleague, Workday, or other higher education technology platforms is considered an asset
Strong understanding of enterprise architecture, systems integration, data management, platform administration, and solution design principles
Demonstrated ability to lead complex projects involving multiple stakeholders, vendors, and technical teams
Strong analytical, troubleshooting, problem-solving, and decision-making skills
Demonstrated ability to gather, document, and translate business requirements into effective technical solutions
Excellent verbal, written, presentation, and stakeholder engagement skills
Demonstrated ability to work independently and collaboratively within a team environment
Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Platform Developer, Application Architect, System Architect, or related credentials are considered assets
What This Opportunity Offers
Comprehensive Pension & Benefits: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income, plus dental, disability, travel insurance and extended health coverage.
Vacation: Enjoy paid time off and benefit from a scheduled holiday closure that offers additional rest and time with family during the winter season
Tuition & Professional Development: Continue your learning journey — eligible employees can take select Fanshawe courses at a reduced cost
Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life
Fanshawe College uses Workday to manage recruitment and hiring processes.
Educational Credentials
While transcripts are not required for the interview, they are mandatory as a condition of employment.
Equity, Diversity and Inclusion
Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Accommodation
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca
Land Acknowledgement
Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
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