Under the direction of the VP of Property Marketing, the Systems Control Program Manager – Property Marketing, oversees the development, implementation, and management of systems and operational controls that support asset protection, risk mitigation, regulatory compliance, and organizational objectives. Working collaboratively with IT, DPS, Surveillance, Risk Management, Casino Compliance, and department leadership, this role evaluates critical systems and processes, leads operational control projects, identifies opportunities for improvement, and implements effective risk mitigation strategies. Provides strategic leadership over supervisors within the division, drives continuous improvement in compliance, system accuracy, and fraud prevention, and supports both daily operations and long-term planning through innovative system enhancements, internal reviews, and cross-functional collaboration. Requires availability as needed to support business continuity and operational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides leadership for design controls, risk management, and decisions on project development activities to ensure compliance with quality goals, procedures, and applicable regulations. Adopts and extends processes, systems, and mechanisms, such as document control, management, and training on metrics, verification and validation. Responsible for driving continual process improvements, using data and analytics to identify opportunities for refinement
2. Ownership of many phases or sub-tasks of projects of various complexities. Performs as a subject matter expert, communicating, and educating the broader project team on worldwide compliance requirements. Performs and document verifications and makes recommendations and executes corrective actions. Prepares and supports teams in external audits. Maintains an organized and accurate system of records designed to keep management informed of key performance indicators and deadlines. Conducts independent research on potential areas of interest, high priority, or high impact
3. Demonstrates sound working knowledge of department regulations, and excellent understanding of the entire project lifecycle management. Authoring procedures, analyzing current and future procedural needs, providing training on system controls, performing internal reviews across department to ensure consistent implementation
4. Holds accountability on project schedule to ensure different phases are delivered. Ensures work performed by department staff meets regulatory requirements, industry standards, best practices, or expectations set by the VP relative to evaluating program quality and effectiveness as well as identifying areas for improvement and forecasting future department needs.
5. Ensures SMC assets are protected through the assessment, evaluation, identification and implementation of procedures that may prevent damage to intellectual, financial or property assets.
6. Assists IT technical groups with compliance impact analysis when changes to systems are made. Analyzes and interprets audit findings and reports to provide consultation advice to management on how to formally respond and remediate issues discovered. Develops prototypes of interfaces and attributes to assist with the interpretation of user requirements.
7. Manages the procurement, purchasing, and inventory of supplies needed by the various divisions of the department. Ensures adequate levels of supplies maintained at all times keeping to necessary par levels and seeking cost-effective alternatives.
8. Conducts annual review of policies and procedures to determine the impact and effectiveness of internal controls, provides recommendations for enhancements, and/or evaluates proposed program changes.
9. Assists with the execution of organization-wide policies and procedures, compliance training, and safety regulations. Participating in and implementing in any and all department audit remedies and recommendations.
10. Performs other duties as assigned to support the efficient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor’s degree is required, preferably in a related field.
- Minimum five (5) years of supervisory experience in Property Marketing and/or senior level auditor experience in the areas of audit, quality control or risk management.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
- Must possess current and demonstrated knowledge of procedural reporting is required.
- Must have excellent interpersonal, analytical, research and managerial experience in leading teams on audits or projects. Must demonstrate the ability to communicate verbally and in writing throughout all levels of the organization.
- Proficient computer skills including Microsoft Office Suite, Outlook, SharePoint, Smartsheet and relevant software is required.
- Demonstrated ability to use critical thinking and work under pressure.
- Project management experience is preferred.
- Employee must have experience demonstrating the utmost discretion and confidentiality, as they will have access to confidential information.
LICENSES, CERTIFICATIONS AND REGISTRATIONS
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
- Primary work environment is in a climate-controlled office setting.
- Work requires travel to attend meetings, trade shows, and conferences.
- Incumbents may be required to work evening, weekend and holiday shifts.
- Must be able to work in a fast-paced, high-demand environment.
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
- Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
- The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
