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Implement and support enterprise-level Citrix environments
Install, configure, and maintain Citrix servers and related systems
Identify opportunities to standardize, enhance, and automate existing processes
Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems
Serve as third level escalation for Citrix support and troubleshooting
Engage in technical problem solving across multiple technologies
Performs other duties and special projects as assigned
Interpersonal/Behavioral Skills
Team player
Exception communication - written/verbal. Able to articulate and express thoughts, able to structure/summarize the conversation
Ability to translate complex technical information into understandable business language
Self-motivated, with keen attention to detail and excellent judgment skills
Ability to prioritize and drive to results with a high emphasis on quality
Someone who is curious and asks "why" a lot.
Qualifications
Academic and Professional Qualifications:
Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
Technical certifications - Good to have
Experience/Skills:
3+years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment
One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)
Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 1912 or later), Citrix StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies.
Experience in Microsoft Azure Cloud.
Experience with ITSM tools such as ServiceNow.
Must be willing to working in weekend shifts and 12 hours shifts
