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US | MO | St Louis 1 Archive Dr, United States of America
Onsite
Not Available
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE OPPORTUNITY
Title: Systems Engineer
Location: St. Louis, MO (On-site)
Morning Shift: 6 AM to 2:30 PM CST
Travel: Willing to travel domestically up to 15% of the time.
Eligibility Requirements: Must be a US citizen and eligible to obtain a Public Trust clearance.
Job Summary
This role requires an experienced IT professional with a proven record of accomplishment to support our fast-paced and high-volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on-site lead for the Service Operations team at our St. Louis imaging center, while also supporting our imaging and file transfer central environment. You will be responsible for day-to-day operations and supporting hardware and software, including high-speed scanners, imaging tools, and file transfer management.
What You’ll Do
In this role, you will:
Daily Operations & Maintenance: Perform daily maintenance activities to ensure all IT operations run smoothly. Provide day-to-day support for the local imaging center and for the central environments (FISMA/IMGS).
Escalation & Support: Take responsibility for proper daily escalation of operational issues and participate in off-hour on-call support.
Process Optimization: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry-proven best practices.
Customer Onboarding: Manage the successful onboarding of new Digital Solutions (DS) customers and handle technical change requests for existing DS customers.
System Availability: Ensure constant systems/solution availability to meet project SLAs.
Cross-Functional Collaboration: Meet with Implementation and DevOps teams to deliver solution fixes and platform enhancements.
What You’ll Bring
The ideal candidate will have:
Experience & Education: Bachelor’s degree (B.A. or B.S.) from a four-year college or university, OR over 5 years of dedicated IT industry work experience.
Technical Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
Specialized Software: Proven ability to deploy and troubleshoot Kofax (imaging software) and execute Batch class deployment.
Hardware & Systems Support: Deep understanding of various IT functions (Desktop, Server, Network) with experience providing technical support and installing hardware/software products on-site and remotely.
Core Skills: * Network management knowledge (switches, routers, and firewalls).
PowerShell scripting experience is highly desired.
Program/Project management experience with strong strategic planning capabilities.
Excellent verbal and written communication skills across wide audiences, including executives and stakeholders.
Certifications (Desirable): Microsoft Certified Professional, CompTIA A+, Network+, Security+, or ITIL v3 foundation and practitioner certifications.
Mobility: Willingness and ability to travel up to 15%.
What We Offer
Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.
Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.
Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.
Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.