Systems Engineer

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for maintaining a functioning, secure, and efficient ecosystem for the end user’s and server computing needs. The Systems Engineer will develop software deployment packages, develop software patching plans and perform needed testing to determining stability and security prior to any deployments. The Systems Engineer will act at an escalation point for the Support Operation Center (SOC) technicians and be responsible for engaging vendors when incidents cannot be resolved through internal controls. He/she shall also function as overflow support for the network and server teams as needed. The Systems Engineer shall be responsible for maintaining server, desktop and laptop deployment, images and will be responsible for aspects of hardware / software vendor relationships. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:
· Performs installation, configuration, migration, and maintenance of assigned technology.
· Manages backend system/application environment and ongoing operations.
· Troubleshoots software and/or hardware issues/failures and resolves alerts and performs remediation activities.
· Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
· Assess software patches and create recommended patch list with logical explanation in terms of compliance.
· Develop and optimize pre- and post- patching process to ensure proper implementation without any outages.
· Score each patch based on risks & opportunity to prioritize. Identify which patches are more valuable to the organization than others.
· Coordinate patch schedule with other teams such as patch team, infrastructure management, security operations, governance & risk. Communicate project and operational metrics.
· Assist in developing action plans, schedules, budgets, status and metrics reports as well as other management communications intended to improve the patch management program.
· Must be able to create deployment patches and package using tools such as SCCM and WSUS.
· Automates IT processes utilizing modern scripting languages and other automation tools.
· Develops processes and procedures related to systems/application administration.
· Create new and update existing OS images for systems.
· Resolve tickets escalated by the support operation center.
· Under direction of the engineering teams, monitor relevant IT facilities, services, and systems as needed to maintain 7x24 service operation uptime.
· Build software deployment packages and maintain endpoint and server environment and processes.
· Maintain the Configuration Item database within the service management platform and generate accurate system baselines.
· Strong core knowledge of Microsoft Windows, MacOS and Windows 10 systems in an enterprise environment.
· Implement, operate and support endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption utilizing MS SCCM, and Mcafee.
· Test patches in a non-Production environment and avoid business outages based on the lab results.
· Assist in the process for vulnerability and patch management ensuring they are compatible with the company's business needs and strategic objectives
· Research, evaluate, develop, design and implement patch remediation designs and standards following industry best practices
· Develop and implement patch and vulnerability remediation process including package creation, testing and deployment.
· Performs afterhours activities as needed for the environment and technologies
· Ensure all clients receive latest definitions and investigate all breaches.
· Ensures that all clients and servers have the latest 1st and 3rd party security and critical patches and hotfixes.

Required Knowledge, Skills and Competencies:
· Experience with programming languages preferred (JavaScript, PowerShell, Python, XML, and .Net).
· Managing/monitoring/configuring/troubleshooting.
· Security and Capacity management and process automation and improvement.
· A solid understanding of industry best practices for Patch Management; specific demonstrated experience mapping business processes and comparing those processes to industry best practices.
· Must have excellent competency with patch management and other patching tools.
· Proficiency in scripting of packaged installation of patches, software and configuration changes.
· Expert knowledge of Microsoft System Center Configuration and Operation Manager.
· Demonstrated experience in a Systems Administration role supporting Microsoft Windows, Linux and VMware.
· Exceptional knowledge of Microsoft Server 2012 2016 and 2019.
· MS365 Enterprise Administrator Expert certification with a focus on the development of software deployments, packaging and patching with security in mind.
· A+. Server+ and Network+ certified. Preferred:
· Advanced knowledge of SCCM and McAfee
· Strong understanding of Internet/IP related technologies including, but not limited to, routing, switching and sub-netting and excellent understanding of network, system and application security.
· Demonstrated project management experience.
· Working knowledge of ITIL v3 framework (certification preferred).
· Experience with database server administration and technologies.
· Ability to self-manage and prioritize multiple projects with aggressive due dates.
· Excellent understanding of network, system and application security.
· Comprehensive knowledge of storage concepts and skills with various shared storage technologies (provisioning LUN's, expanding volumes, configuring RAID, replication, snapshot) utilizing EMC, Equallogic, Compellent, 3Par storage, Backup strategy and replication.

Industry and Work Experience:
· 7 years of experience in progressively complex IT technical roles within an enterprise environment
· 5 years of experience working with LAN technology
· 7 years of experience implementing/managing patch management, software deployment and endpoint security.

Academic:
· Bachelor's Degree required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance

• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

• Life Insurance provided at no additional cost to employees

• Accidental Death & Dismemberment Coverage

• Long-Term Disability Coverage

• Paid Sick and Vacation Leave

• 11 Holidays

• Volunteer/Service Day

• Employee Stock Purchase Plan

• 401(k) Retirement Plan

• Ameris Bank matches 50% of your first 8% of contributions to the plan

• Flexible Spending Accounts

• Health Savings Account

• Health Reimbursement Arrangement

• Supplemental Life & Other Insurance Plans

• Identity Theft Protection

• Pet Insurance

• Legal Insurance

• Employee Assistance Program

• Employee Advocacy Program 

• Tickets at Work (Entertainment discounts for Ameris Bank Employees)

• AT&T Employee Discount

• Wellness Discounts for Medical Premiums and Other Rewards 

• Employee Referral Incentive

• Education Assistance

• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking

• Free Safe Deposit Box

• Free Money Orders, Travelers’ Checks and Cashier Checks

• Discount on Mortgage Origination Fee

• Free Online Banking and Free Unlimited Online Bill Payment

• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.