, India
Job Family Group:
Information Technology (IT)
Worker Type:
Regular
Posting Start Date:
August 18, 2026
Business Unit:
Projects and Technology
Experience Level:
Early Careers
Job Description:
What’s the role?
The Palo Alto Firewall Operations Engineer is responsible for operating, securing, and optimizing enterprise firewall infrastructure across on-prem and cloud environments. This role requires strong expertise in network security, firewall policy management, troubleshooting, automation, and ITSM operations, ensuring high availability and compliance with enterprise security standards.
What you’ll be doing?
Palo Alto Firewall Operations
- Administer, maintain, and optimize Palo Alto Networks Next-Generation Firewalls (PA-Series, VM-Series) and Panorama management platform.
- Monitor firewall health, traffic logs, threat logs, and system performance to ensure operational stability and security.
- Configure, implement, update, and maintain firewall security policies and rules.
- Troubleshoot firewall, connectivity, GlobalProtect, security policy, and configuration-related issues.
- Manage Panorama templates, device groups, and configuration deployments across firewall environments.
- Ensure high availability (HA) configurations and failover readiness.
- Drive continuous improvements to reduce Mean Time to Resolution (MTTR) for firewall-related incidents.
- Maintain an optimized policy framework by identifying and removing redundant, obsolete, or unused rules.
- Enhance operational efficiency through automation of firewall management processes.
Network Security Management
- Implement and enforce security controls based on least-privilege access principles and application-aware security policies.
- Analyze network traffic patterns and application usage using App-ID, User-ID, and firewall logs.
- Manage security policies, URL filtering, threat prevention profiles, and GlobalProtect portals and gateways.
- Support SSL/TLS decryption, certificate lifecycle management, and secure communications.
- Collaborate with network, identity and access management (IAM), cloud, and security teams to ensure seamless connectivity and security.
- Monitor, investigate, and respond to security alerts, vulnerabilities, and incidents.
- Ensure firewall security services, including Threat Prevention, Antivirus, Anti-Spyware, and WildFire, remain current and effective.
- Support audit, compliance, and risk management requirements through reporting and security reviews.
- Assist with incident investigations and forensic analysis leveraging firewall logs and security telemetry.
Automation & Integration
- Utilize Palo Alto APIs and Panorama automation capabilities to streamline administrative processes.
- Manage firewall infrastructure using Infrastructure as Code (IaC) tools such as Terraform and GitHub.
- Develop automation solutions for rule lifecycle management, policy reviews, reporting, and operational workflows.
- Create and maintain scripts using Python and PowerShell to improve efficiency and consistency.
- Integrate firewall event and log data with SIEM platforms such as Microsoft Sentinel.
- Support automation of certificate renewals and SSL/TLS lifecycle management.
IT Service Management (ITSM)
- Manage incidents, service requests, and change activities in accordance with ITIL best practices.
- Perform incident triage, prioritization, troubleshooting, and Root Cause Analysis (RCA).
- Participate in change management reviews and risk assessments for firewall-related changes.
- Maintain accurate technical documentation, standard operating procedures (SOPs), and knowledge articles.
- Ensure compliance with service level agreements (SLAs), audit requirements, and operational standards.
Monitoring, Reporting & Continuous Improvement
- Monitor firewall performance, throughput, session utilization, and capacity metrics.
- Analyze policy usage, rule effectiveness, and rule hit counts to identify optimization opportunities.
- Generate and present reports on security posture, threat trends, compliance status, and policy optimization.
- Recommend and implement improvements to strengthen security, scalability, operational efficiency, and reliability.
What we need from you?
Technical Skills & Experience
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Network Engineering, or a related field.
- 3-5 years proven hands-on experience supporting Palo Alto Networks Next-Generation Firewalls (PA-Series and VM-Series).
- Experience administering and managing Palo Alto Panorama in enterprise environments.
- Strong understanding of TCP/IP networking, routing, NAT, VPN technologies (IPSec and SSL VPN), and network security concepts.
- Deep knowledge of Palo Alto security technologies, including App-ID, User-ID, URL Filtering, Threat Prevention, and GlobalProtect.
- Experience managing SSL/TLS certificates, decryption policies, and certificate lifecycle processes.
- Strong understanding of firewall policy lifecycle management, governance, and compliance controls.
- Experience with automation, scripting, APIs, and Infrastructure as Code (IaC) methodologies.
- Familiarity with ITSM platforms and processes, including ServiceNow and ITIL frameworks.
- Strong analytical, troubleshooting, and problem-solving skills.
Preferred Qualifications
- Experience with SIEM platforms such as Microsoft Sentinel or Splunk.
- Experience working in large-scale enterprise firewall environments.
- Exposure to cloud platforms, including Microsoft Azure and AWS.
- Familiarity with automation tools, workflow orchestration, and API integrations.
- Knowledge of security operations, incident response, and forensic analysis practices.
Preferred Certifications:
- Palo Alto Networks Certified Network Security Administrator (PCNSA)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- ITIL Foundation or Intermediate Certification
- Microsoft Azure Fundamentals / Associate Certification
- AWS Cloud Practitioner or Associate-level Certification
Disclaimer: This position is advertised as a Network & Security Engineer role. However, upon hire, your official job title will be Systems Engineer.
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What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and
- international teams.
- Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.
Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.
Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.
Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.
We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
