BASIC FUNCTIONS: This position performs moderately difficult research, design, and systems engineering assignments and also responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. Additionally, this position is also responsible for triage change management support. QUALIFICATIONS: • 3+ years of Systems Engineering experience • BS Engineering/Computer Science or equivalent experience required TECHNICAL SKILLS: • Change management. • Understanding of storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure. • Program installation and troubleshooting. • Knowledge of virtual server environments and thin client. • Knowledge of scripts for automation. • Understanding of system and problem management tools. • Problem solving. • Good oral and written communication skills. ACCOUNTABILITIES: • Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure). • Diagnose problems with application programs, common system, or systematic questioning techniques. • Configure controls; install or troubleshoot programs within multiple system environments. • Construct Job Control Language (JCL) or scripts for processing of workloads by system. • Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools. • Partner closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines. • Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. • Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery. • Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks. • Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure). • Diagnose system performance problems. • Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files. • Develop lists/scripts for execution of commonly used processes and automation of simple tasks. • Proper implementation of team changes and service requests. • Proper creation, execution, documentation, and closure of tasks, changes, and requests. • All other duties as assigned.


U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.



This job is eligible for an annual incentive bonus.

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