Systems Engineer III

Endpoint & Device Management :- 

•   MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)

•  Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team

 Identity & Access Management : -

•  Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management

•  Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous

 Network & Connectivity : -

•  Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues

•  Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

 Collaboration & Productivity Tools :-

•  Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing

•  Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware

 Security & Compliance :-

•  Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement

•  Support security-related incidents; follow and help maintain IT security standards and audit requirements

 Escalation Handling & Collaboration :-

•  Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end

•  Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations