Scope:
- Focuses on designing, delivering, enhancing, and continuously improving enterprise learning technology solutions while applying strong technical, analytical, and problem-solving capabilities.
- Owns the engineering, delivery, and continuous improvement of enterprise learning technology platforms, ensuring stability, scalability, security, and an exceptional user experience.
What you’ll do:
- Design, develop, and enhance technical solutions using enterprise SaaS applications, APIs, reporting tools, automation platforms, and scripting technologies.
- Troubleshoot application, integration, reporting, and data issues, identifying root causes and solutions independently
- Proactively pick up backlog items and collaborate with team members as needed
- Participate in agile ceremonies, including backlog grooming, sprint planning, stand-ups, and retrospectives
- Analyze business, functional, and technical requirements to design scalable learning technology solutions.
- Design and implement integrations, automations, reporting solutions, and process improvements.
- Apply information security, data governance, and privacy standards in all deliverables
- Leverage AI-assisted tools and emerging technologies to improve productivity and accelerate delivery
- Assess the impact of system changes on learners, managers, stakeholders, and connected systems, platform operations & continuous improvement
- Identify and raise operational issues proactively
- Plan and execute routine application, integration, reporting, and automation updates
- Resolve complex application, integration, and data issues while identifying opportunities for long-term improvement.
- Manage technical investigations, enhancement requests, and operational issues independently.
- Drive operational excellence through documentation, automation, and continuous improvement
Secondary Duties and Responsibilities
- Lead or contribute to testing, validation, and release activities.
- Provide feedback on technical designs, automation opportunities, and process improvements
- Assist in onboarding new team members and sharing technical knowledge
- Partner with stakeholders to deliver technical, reporting, integration, and operational solutions.
- Communicate blockers clearly and collaborate to resolve them
- Evaluate new technologies, platform capabilities, and solution approaches
- Align with team and organizational goals while solving business problems
- Demonstrate strong problem-solving, adaptability, and continuous learning mindset
What we are looking for:
- Bachelor’s degree in a technical or business-related discipline, or equivalent experience
- 10-14 years of experience in designing, implementing, enhancing, or supporting enterprise SaaS applications and business-critical systems.
- Strong knowledge of APIs, system integrations, and data flow troubleshooting
- Experience with SQL, reporting, analytics, or dashboard development (Power BI preferred)
- Exposure to automation and workflow tools (Power Automate, scripting, or similar)
- Ability to translate business requirements into technical solutions
- Demonstrated curiosity, ownership, and a continuous improvement mindset with the ability to quickly learn and apply new technologies.
- Experience leveraging AI-assisted tools to improve productivity and delivery
- Strong analytical, communication, and problem-solving skills
- Preferred experience with learning, talent, HR, or workforce technologies
- Ability to quickly learn and adapt to new technologies and evolving business needs
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
