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Philadelphia, Pennsylvania, United States
Onsite
As a Systems & ITSM Platform Specialist, you’ll play a key role in managing and evolving our enterprise IT service management environment. We’re currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey.
You’ll help ensure our systems are reliable, scalable, and delivering real value across a global organization, while working closely with cross-functional teams to support ongoing improvements.
Key Responsibilities
Administer and support our ITSM platform (BMC Helix / Remedy), including integrations and related applications
Configure workflows, service catalogs, and system components to align with business needs
Troubleshoot and resolve platform issues in a complex, enterprise environment
Monitor system performance and ensure high availability and reliability
Partner with cross-functional teams to deliver enhancements and process improvements
Contribute to the transition from Remedy to Helix SaaS
What You'll Bring
5+ years of experience in ITSM, systems administration, or similar technical roles
Hands-on administration experience with BMC Remedy and/or BMC Helix (platform configuration, support, customization, not just end-user exposure)
Strong troubleshooting skills in a production environment
Experience supporting enterprise applications with minimal supervision
Strong communication skills and ability to work across technical and non-technical teams
Nice to Have
Experience with BMC Helix SaaS platform
Exposure to: Digital Workplace Catalog (DWP/DWPC) Innovation Studio / Innovation Suite
ITIL or related certifications
Experience with SaaS platforms, integrations, or automation tools
This position will be located in Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
Nasdaq’s programs and rewards are intended to allow our employees to:
For more information, visit Nasdaq Benefits & Rewards Career page.