Systems Operations Senior Manager - Production Operations, AIOps, MLOps

About this role:

Wells Fargo is seeking a Systems Operations Senior Manager

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications

• Extensive experience leading large-scale Platform Engineering, Production Operations, SRE, Observability, Automation, Database, Middleware, and Enterprise Application Support organizations.
• Demonstrated success managing globally distributed teams responsible for mission-critical platforms and customer-facing services.
• Strong expertise in Cloud Engineering, SRE practices, Operational Excellence, AIOps, MLOps, Automation, and Platform Modernization initiatives.
• Proven ability to drive platform reliability, resiliency, scalability, governance, and continuous service improvement across enterprise environments.
• Experience leading strategic technology transformation programs, engineering excellence initiatives, and operational governance frameworks.
• Strong business acumen with the ability to align platform investments and operational priorities to business outcomes, customer experience, and risk reduction.

Job Expectations

• Lead and develop high-performing global engineering, platform, and operational support teams responsible for delivering secure, resilient, and highly available technology services.
• Define and execute platform strategy, reliability engineering roadmaps, observability standards, automation frameworks, and operational excellence initiatives.
• Establish and govern enterprise SRE practices including Service Level Objectives (SLOs), Service Level Indicators (SLIs), Error Budgets, reliability metrics, and continuous improvement programs.
• Drive platform reliability and availability targets for critical SaaS and enterprise services, ensuring achievement of 99.99%+ service availability objectives.
• Partner with Product, Engineering, Infrastructure, Cybersecurity, Architecture, and Business stakeholders to enable scalable and resilient technology solutions.
• Champion a culture of automation and self-healing operations by leveraging Infrastructure as Code (Terraform), Ansible, AIOps, and intelligent operational tooling.
• Lead cloud transformation and modernization efforts across Azure, AWS, GCP, VMware, PCF, and hybrid environments.
• Oversee enterprise observability platforms including AppDynamics, Splunk, Grafana, ThousandEyes, BigPanda, and related monitoring ecosystems.
• Establish operational governance, release management, incident management, problem management, capacity planning, and risk management processes.
• Drive continuous improvement in operational KPIs including MTTD, MTTR, service availability, incident reduction, automation adoption, and customer experience metrics.
• Provide executive-level reporting, platform health insights, and strategic recommendations to senior technology leadership.
• Manage platform lifecycle activities including architecture reviews, software releases, patching, upgrades, performance optimization, and technology refresh initiatives.
• Foster engineering talent through coaching, mentoring, succession planning, and career development programs.
• Ensure compliance with enterprise technology standards, security controls, audit requirements, and regulatory obligations.
• Deep understanding of cloud-native architectures, microservices, APIs, distributed systems, and enterprise-scale platform operations.
• Expertise with CI/CD pipelines, DevOps practices, release automation, and deployment tools such as UCD, Harness, GitHub Actions, or equivalent platforms.
• Experience with SQL and NoSQL technologies including Oracle, SQL Server, MongoDB, and other enterprise data platforms.
• Strong knowledge of ITSM practices and tools including ServiceNow, Jira, and enterprise operational workflows.
• Experience with GitHub, Azure DevOps/TFS, or equivalent version control and software engineering platforms.
• Strong understanding of Agile, Scrum, Kanban, Product Operating Models, and technology delivery frameworks

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.