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San Jose, California, United States
Hybrid
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
This position is exclusively intended for candidates who successfully completed the F5 Summer 2026 Internship Program and have received an invitation to apply for a return role.
Position Summary
The Desktop Support Specialist works as part of the IT Desktop Support team to provide customer-focused technical support to F5 employees. In this role, you will be responsible for the setup, deployment, and troubleshooting of Windows 11, macOS, and mobile devices, as well as printers, conferencing gear, WIFI, LAN and tools like Zoom. You will work with asset management systems using ServiceNow and gain hands-on experience with Azure for managing user and computer accounts. This role is an excellent opportunity to build and expand your IT technical skills, contribute to a positive customer experience, and grow within a supportive and collaborative IT organization.
This position is based in San Jose.
Key Responsibilities
Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF
Install and troubleshoot operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom
Track IT assets and use ServiceNow for ticket management and asset tracking
Manage user and device accounts in Azure under guidance from senior team members
Collaborate with team members to provide high-quality support to end users, both remotely and in person
Respond to HelpDesk requests, document actions taken, and escalate issues to senior IT staff as appropriate
Participate in deploying new hardware and software and assist with onboarding new users
Contribute to maintaining a positive and professional customer experience
Create and modify KB articles and learn how we leverage KCS methodologies
Uphold F5's Business Code of Ethics and Company policies
Perform other related duties as assigned to support the IT team and professional development
Knowledge, Skills, and Abilities
Interest in computers, networks, technology, and customer service
Willingness to learn and develop expertise in Windows 11, macOS, mobile devices, printers, networking and collaboration tools like Zoom
Ability to follow instructions, ask questions, and learn from feedback
Strong communication and teamwork skills
Basic to intermediate understanding of computer hardware and software
Ability to stay organized and document work clearly
Openness to new technology and a desire to learn in a fast-paced environment
Ability to manage multiple support requests and prioritize tasks effectively
Work Environment
Use of standard office equipment, such as a computer and phone
Fast-paced, team-oriented, and collaborative environment
Expectation to adapt to changing technologies and business needs
Email communication and open office environment
Full-time, on-site or hybrid work schedule based on location
Why You'll Love F5
Seamless Transition: Move from internship to full-time with continuity in your team, projects, and growth trajectory
Professional Development: Continue developing your skills with ongoing training, mentorship, and access to advanced learning opportunities
Meaningful Work: Contribute to real business impact and solve complex enterprise data challenges
Collaborative Culture: Work alongside experienced analysts, engineers, and leaders in an inclusive, innovative environment
Career Growth: Excel in your role and build a long-term career path with F5, including opportunities for advancement and specialization
Inclusive Community: Be part of F5's diverse, people-first culture where individual contributions are valued
Compensation & Benefits
Competitive salary commensurate with experience and market conditions
Comprehensive health, wellness, and retirement benefits
Professional development and continuous learning opportunities
Work-life balance benefits including flexible work arrangements
Hybrid work environment with periodic in-office collaboration in Seattle
Mentorship and career growth opportunities within the F5 Digital organization
Access to F5's employee resource groups and community
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $75,200.00 - $112,800.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
