Systems Support Analyst

Job Profile:

IT Support Specialist 2

Job Family:

IT Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$76,700.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.

Job Description:

Max Pay - Depends on Experience:

$76,700 per year; DOE

Salary Range: $61,400 - $76,700 per year; DOE

Job Description

The Systems Support Analyst provides professional-level technical support and operational oversight for endpoint computing environments, audio/visual technologies, enterprise service platforms, and related facilities systems. This role ensures secure, compliant, and efficient delivery of IT services in alignment with institutional standards, security frameworks, and service level agreements. This position applies professional judgment to analyze and resolve moderately complex technical issues, supports managed endpoint environments, contributes to service improvement initiatives, and collaborates across technical and operational teams to maintain reliable and secure technology operations.

Essential Duties

• Configure, standardize, maintain, and support managed Windows and macOS endpoint environments.
• Develop, package, test, and deploy applications and updates using enterprise endpoint management tools (e.g., Intune, SCCM, JAMF).
• Perform root cause analysis of operating system, application, and connectivity issues and implement sustainable corrective solutions.
• Support advanced and non-standard configurations, including research or specialized computing environments.
• Plan and execute hardware Move/Add/Change (MAC) activities, including larger coordinated technology relocations.
• Analyze recurring issues and identify opportunities to improve efficiency, reduce repeat incidents, and enhance user experience.
• Conduct internal security reviews and vulnerability assessments in alignment with institutional security frameworks.
• Validate software licensing compliance prior to installation and deployment.
• Mitigate identified security vulnerabilities through coordinated remediation efforts and documented tracking.
• Evaluate technology needs and recommend hardware and software solutions consistent with operational and security standards.
• Coordinate warranty claims, vendor repairs, and equipment surplus/disposal processes in compliance with institutional policy.
• Provide mid- to high-level technical support for classroom and conference room AV systems.
• Coordinate with AV integrators and vendors for installations, upgrades, and repairs.
• Provide event technology consultation, pre-event coordination, and on-site technical support as required.
• Demonstrate working knowledge of emerging AI tools and their impact on IT service delivery.
• Leverage approved AI-enabled tools to improve troubleshooting, documentation, and workflow efficiency.
• Develop scripts or automation solutions within established security and governance standards.
• Ensure compliance with institutional AI-related security, privacy, and data protection requirements.

Knowledge, Skills and Abilities

Analyze and resolve complex OS, application and network issues; Perform root cause analysis and implement long-term corrective solution; Configure, standardize, and maintain managed Windows and Mac endpoint environments, Develop, package, test, and deploy applications using Intune, SCCM, or JAMF; create and maintain custom deployment solutions; Project Management (Organize and schedule tasks, prioritize); Strong knowledge of ServiceNow, Salesforce and other BI tools to document and to track support service and project work; Demonstrated ability to utilize enterprise service management and reporting platforms to document, analyze, and improve service delivery outcomes; Contributing to documentation of standards and procedures; Presenting in Groups and Training Staff; Working knowledge of AI-enabled tools and their impact on IT service delivery.

Desired Qualifications

• Experience administering enterprise endpoint management environments at scale.
• Experience implementing secure configuration baselines and deployment standards.
• Experience analyzing service trends and contributing to continuous service improvement initiatives.
• Familiarity with higher education IT governance, compliance, and audit practices.
• Experience developing technical documentation, knowledge base content, or training materials.
• Experience leveraging automation, scripting, or AI-enabled tools to enhance operational efficiency. 

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks.

FSE Department Statement:

At the Ira A. Fulton Schools of Engineering, we are delivering a world-class learning experience for our students and advancing research and innovation — all at scale. The Fulton Schools research enterprise leads use-inspired research and key national initiatives, including the Southwest Advanced Prototyping Hub, accelerating microelectronics and workforce development for the Department of Defense. We also lead the Electrified Processes for Industry Without Carbon Clean Energy Manufacturing Institute, supported by the Department of Energy, aiming to reduce carbon emissions and strengthen manufacturing. Additionally, we lead an NSF Engineering Research Center developing sustainable civil infrastructure and partner with another ERC advancing clean water technology.

The Fulton Schools hosts numerous research centers that leverage faculty expertise to drive engineering innovation and entrepreneurship across four interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing in an Advanced Economy, National and Economic Security, and Technology-Enhanced Health and Medicine. Our faculty are achieving excellence at scale, positioning the Fulton Schools among the nation’s top engineering colleges for invention disclosures, U.S. patents, and startups.

We are an engineering school on the rise at the nation’s most innovative university, situated in the heart of its fastest-growing metropolitan area. The breadth of our faculty’s research interests and interdisciplinary approach, along with over 55+ graduate and 28 undergraduate degree programs, creates a strong foundation for collaboration and the advancement of ideas that contribute to a more sustainable and livable global future.

 

The Fulton Schools of Engineering is driven by core values that define our approach, distinguish our practice, and guide daily decisions in academics, research, corporate partnerships, and entrepreneurship. These values shape how we recognize, reward, and communicate success. At the Fulton Schools of Engineering, we:

• Cultivate excellence. 
• Deliver innovation that matters. 
• Encourage bold thinking. 
• Foster a community of learning and collaboration. 
• Build a foundation for all to be successful.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23181.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.