Systems Support Specialist

Job Profile:

IT Support Specialist 1

Job Family:

IT Support Services

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.

Job Description:

The College of Integrative Sciences and Arts (CISA) seeks a motivated, service-oriented Systems Support Specialist to join our Information Technology team. This position provides frontline technical support to CISA faculty and staff and plays an important role in maintaining reliable, effective technology services across the college. The ideal candidate is a proactive self-starter who brings a customer service mindset, sound problem-solving skills, and the ability to work collaboratively in a dynamic higher education environment.   

In this role, you will support a range of technical functions, including computer imaging, inventory management, workstation configuration, device deployment, and technology-related move coordination, with a primary focus on Windows systems and some support for Mac and Apple devices. This position will also partner with colleagues across CISA on a variety of technical and non-technical projects, helping to ensure responsive support and smooth day-to-day operations. The successful candidate will be adaptable, organized, and eager to learn; while customer service and collaboration skills are essential, technical training will be provided for role-specific systems and processes.

Arizona State University offers a comprehensive benefits package to enhance your total compensation. This package includes flexible work schedules, low-cost health and life benefits, a wellness program for preventative health education and screenings, tuition waiver for benefits-eligible staff members, as well as tuition reduction for their spouses and dependents, a disability and leaves program for income protection, employee assistance for free and confidential behavioral health services, volunteer and professional development release time, disability resources and retirement program designed to promote long-term savings and provide income upon retirement.

Position Salary Range:

• $50,000 - $54,000; offer dependent upon experience

Location:

• This position is located on the Polytechnic campus and requires physical presence at the location.
   

Essential Duties:

• Perform diagnostic analysis and technical troubleshooting to identify root causes and resolve administrative, software, and hardware issues.

• Coordinate the setup, configuration, and deployment of equipment for new employees across multiple platforms.

• Provide desk-side and remote technical support for a variety of devices, escalating issues as appropriate.

• Manage hardware inventory and support compliance with established policies and procedures.

• Set up, maintain, and troubleshoot audio-visual systems in support of meetings, events, and instructional needs.

• Collaborate effectively with other ASU IT departments and campus partners to support service delivery and issue resolution.

• Assist with the coordination of faculty and staff office moves involving technology equipment and workstation setup.

• Facilitate surplus and salvage requests for CISA in accordance with university processes.

• Manage inbound ticket triage and escalations to ensure timely and effective support.

• Maintain accurate records of technical support activities and service requests in Wrike or other designated systems.

• Train, guide, and support student employees assisting with IT operations and service functions.

• Other duties and special projects as assigned.
   

Desired Qualifications:

• Experience using operating system deployment and device management tools such as SCCM and JAMF.

• Experience using work management or ticketing platforms such as Wrike to track requests, assignments, and project progress.

• Demonstrated knowledge of IT project management principles and the ability to support technical initiatives from planning through implementation.

• Demonstrated knowledge of computer troubleshooting utilities, hardware and software compatibility requirements, and standard diagnostic practices.

• Experience identifying and implementing technology solutions that improve efficiency, enhance service delivery, and reduce errors.

• Demonstrated knowledge of hardware and software support methods, troubleshooting techniques, and issue resolution practices across a range of devices and systems.

• Strong work ethic and demonstrated ability to work effectively, both independently and as part of a collaborative team.

• Knowledge of Active Directory and NTFS File Permissions.

• Experience troubleshooting laptop hardware and hardware driver issues.

• Experience troubleshooting software and configuration issues.

• Experience using help desk, service management, or data-tracking systems to document, monitor, and resolve support requests.

• Experience creating and maintaining technical documentation, process guides, and user support materials.

• Evidence of effective communication skills and the ability to build and maintain positive working relationships.

• Demonstrated customer service skills, including the ability to respond to technical issues professionally, clearly, and effectively.
   

Working Environment:

• Days and Schedule: Monday - Friday 8:00 a.m. – 5:00 p.m., evenings and weekends may occasionally be required.

• Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, phone and associated computer/technology peripherals.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%). 

• Frequent bending, reaching, lifting, pushing, pulling, and carrying objects up to 25 pounds (5%).

• May be eligible for hybrid work after three months of employment. Hybrid schedules are subject to business needs and leadership approval.

Department Statement:

ASU's College of Integrative Sciences and Arts (CISA) seeks candidates who are passionate about connecting academic learning with real-world outcomes and fostering student engagement. As part of CISA, your expertise will contribute to a college culture grounded in service, purpose, and practical impact.

CISA is a leader in applied and career-connected learning, with continuous innovation in teaching, curriculum development and AI integration. CISA has more than 9,000 students at all levels, 84 programs and 361 faculty members. We build degree programs and pathways that are flexible and relevant, providing opportunities for students to discover their passion, develop lifelong transferable skills and enjoy employment success. CISA is committed to ASU’s Charter of inclusive excellence, access and impact, where all faculty, staff, and students can thrive. 

Arizona State University, ranked the No. 1 “Most Innovative School” in the nation by U.S. News & World Report for 10 years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines. Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students. 

ASU is ranked in Newsweek’s America’s Greatest Workplaces and Forbes America’s Best Employers for Women, and touts a Healthy Arizona Worksites Platinum Award.

To learn more about ASU and the College of Integrative Sciences and Arts visit http://about.asu.edu/ and http://cisa.asu.edu.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Polytechnic

Funding:

No Federal Funding

 

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.