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Southlake, Texas, United States
Onsite
Job Type:
RegularWork Location:
Client Support Center - Southlake, TX 76092Overview:
2020 Companies is hiring a Systems Support Technician II to work in our office overlooking Texas Motor Speedway!
About the Position and You
The Systems Support Technician II is a permanent role working in-office Monday – Friday, 8:00am - 4:00pm. Minimal weekend hours are required on occasion.
What's in it for you?
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues
Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues
Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware
Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment
Perform basic wired and wireless network troubleshooting
Support remote employees and devices using remote access tools and VPN connectivity
Create and manage Active Directory user accounts and security groups
Perform system backup and restore files on computers during repairs and replacement computer deployments
Develop, document, and effectively communicate job processes, procedures, and ticket resolutions
Organize equipment, supplies and paperwork
Perform all other duties as assigned
Qualifications:
Technical Degree with Certification preferred
3-5 years relevant work experience
Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.)
Knowledge of computer networking, terminology, and methodology
Strong communication, analytical and problem solving skills
Effectively prioritize and organize multiple projects at one time with strong attention to detail
Ability to successfully meet deadlines
Ability to lift up to 40lbs
Ability to communicate and work well with other departments
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.