The GWS Sustainment Engineering team is seeking a highly skilled Systems Sustainment Engineer (Level 4) to support the resolution of operational issues across Global Missile Defense (GMD) sites and laboratories. The incumbent will act as the principal technical liaison between GWS and the field, develop long‑term remedial strategies, and present status and solutions to the GWS Mission‑Design Authority (MDA) and other senior stakeholders. This role demands deep expertise in both hardware and software domains, proven leadership in process improvement, and the ability to drive cross‑disciplinary teams toward mission‑critical outcomes.
Core Responsibilities:
Lead issue‑resolution cycles – own end‑to‑end troubleshooting of hardware, firmware, and software anomalies reported from GMD sites; provide on‑site support when required.
Develop and approve work instructions – author clear, executable procedures; review and certify peer‑generated instructions for safety and compliance.
Drive long‑term sustainment solutions – perform root‑cause analysis, propose design changes, and coordinate with product owners to implement fixes across the production baseline.
Technical communication – produce concise status briefs, post‑mortem reports, and presentation decks for senior leadership, the MDA, and DoD customers.
Process improvement – lead Kaizen/Lean initiatives to reduce mean‑time‑to‑repair (MTTR) and improve configuration‑management workflows.
Mentor junior engineers – provide guidance, code/review reviews, and training on system architecture, troubleshooting methodology, and documentation standards.
Collaborate with multi‑disciplinary teams – integrate inputs from Systems Engineering, I&T, Modeling & Simulation, HW/SW/FW development, and logistics (EBOM/IPL).
Toolset stewardship – maintain and enhance usage of SAP HANA, SAP Production, Jira, Tableau, and Microsoft Office suite within the sustainment environment.
Security & compliance – ensure all activities comply with DoD security policies, maintain Secret clearance, and safeguard classified information.
Travel support – attend on‑site events, corrective action workshops, and customer reviews at GMD installations.
Basic Qualifications:
(Level 4) A STEM B.S. degree in Engineering, Physics, Computer Science, or related STEM field and 8 years of relevant experience; M.S. degree and 6 years of relevant experience or PhD and 4 years of relevant experience
Active DoD Secret clearance
Demonstrated problem‑solving on complex HW/SW issues
Proficiency with SAP Production (or SAP HANA), Jira, Tableau, MS Office
Ability to read and interpret system drawings, wiring diagrams
Experience authoring clear, executable work instructions
Proven record of implementing process improvements
Excellent written and verbal skills; ability to brief senior customers
Effective collaborator in multidisciplinary environments
Ability to work in secure, closed‑area facilities; occasional travel to GMD sites
Preferred Qualifications
Direct experience supporting weapon‑system platforms and mission‑critical sustainment.
Hands‑on troubleshooting of both hardware and software under production constraints.
Experience in Agile Scrum environments; Certified Scrum Master (CSM) a plus.
Advanced proficiency with Tableau or comparable data‑analysis/visualization tools.
Exposure to Department of Defense (DoD) contracts (2 + years).
Knowledge of Engineering Bills of Materials (EBOMs) and Indentured Parts Lists (IPLs) for obsolescence and lifecycle management.
Prior involvement with Model‑Based Systems Engineering (MBSE) tools (e.g., Cameo, MagicDraw).
What We Can Offer You:
Northrop Grumman offers a comprehensive benefits package and a work environment that promotes your growth, supporting both employees and the company's success. The benefits at Northrop Grumman are flexible and customizable, allowing you to select options that best meet your needs and your family's. Your benefits will include the following:
Health Plan
Savings Plan
Paid Time Off
Education Assistance
Training and Development
Flexible Work Arrangements
https://benefits.northropgrumman.com/us/en2/BenefitsOverview/Pages/default.aspx
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Primary Level Salary Range: $135,800.00 - $203,600.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.