WHAT YOU’LL DO
Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.
ROLE EXPECTATIONS
Responsibilities include, but are not limited, to the following:
- Stand and circulate throughout assigned area.
- Possess thorough knowledge of games assigned to supervise.
- Calculate all payoffs.
- Understand and monitor compliance with gaming regulations, company policies and procedures.
- Operate computer to access credit line, issue credit.
- Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
- Direct and supervise dealers in assigned area.
- Evaluate designated team members’ performance on a yearly basis.
- Monitor changes of cards and dice; inspect new equipment before allowing into play.
- Resolve customer complaints or refer to Shift Manager when appropriate.
SUPERVISORY RESPONSIBILITIES
This position oversees Table Games Dealers.
REQUIREMENTS
- High school diploma or equivalent.
- Successful completion of a comprehensive dealer training program or an equivalent amount of relevant experience.
- An in-depth knowledge of the specific casino games offered at the Rio Hotel and Casino, coupled with the ability to quickly adapt to new games and rules.
- Strong mathematical and communication skills.
- Outstanding customer service and interpersonal skills, with an unwavering commitment to exceeding guest expectations.
- The capacity to excel in a fast-paced, high-pressure gaming environment.
- Meticulous attention to detail and unfailing accuracy in cash handling.
- Must meet the age requirement for gaming employees in Las Vegas and hold any required gaming licenses or permits.
PREFERRED
- Two years of experience as a Floor Supervisor
CERTIFICATIONS, LICENSES, REGISTRATIONS
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL REQUIREMENTS
- Must be able to work under time constraints and within established deadlines.
- Must regularly lift and/move up 25 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORKING CONDITIONS
- This role may entail exposure to cigarette smoke, high-volume background noise, and varying shift schedules, including evening and late-night hours. It also necessitates prolonged periods of standing to facilitate games and engage with patrons.
Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
