Want to know if this job is worth applying to?
Greater London, England, United Kingdom
Hybrid
Not Available
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Talent Acquisition and Workforce Planning Lead – Internal Mobility and Special Projects
Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Location: London or Coventry
Salary: £60,045 (London) or £56,840 (Coventry)
Reporting to: Talent Acquisition and Workforce Planning Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Our Talent Acquisition and Workforce Planning team is helping shape a more agile, skills-led organisation. We are looking beyond traditional recruitment to make it easier for talent to move, grow and contribute where it is needed most.
What You’ll Do:
This is an opportunity to shape how talent moves and grows across the organisation. You will lead our approach to internal mobility, turning workforce strategy into practical, skills-based ways of deploying and developing internal talent.
You will work across the organisation to create an approach that is fair, simple and effective, leading delivery through Senior Talent Acquisition Advisers and partnering with HR, Talent Development, Finance and senior leaders.
You will also lead complex, high-impact projects that shape new workforce, mobility and talent acquisition approaches, bringing together stakeholders across the organisation and turning strategy into sustainable change.
You will be a trusted expert on internal mobility, using data, insight and sound judgement to help leaders make better workforce decisions and choose when to build, buy, borrow, redeploy or mobilise talent.
You will also:
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
It would also be nice for you…
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:
Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.
Let’s Make This Easy.
Please upload a copy your CV by midnight on 27th November 2026. Successful candidates will be invited to complete a series of online assessments as part of the recruitment process.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We welcome the responsible use of AI to support application preparation. Any CV or supporting statement should still represent your own experience, knowledge, and achievements, enabling us to gain a genuine understanding of what you would bring to the role.
How we use AI in our recruitment process.
We use HiredScore, an AI supported recruitment tool, to help our Talent Acquisition team and hiring managers review applications in a structured and consistent way. HiredScore supports the process; but people remain responsible for all recruitment decisions.
For more information on how this works, please refer to the FAQs document here
