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Atlanta, Georgia, United States
Hybrid
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As Team Lead, AI Engineering in the Orchestration AI Development team, you will lead a hands-on engineering team responsible for building the foundational AI platform capabilities that enable teams across NICE to move faster, automate intelligently, and deliver measurable business impact.
You will guide the design, delivery, and production readiness of NICE's AI architecture, including the MCP integration layer, agent orchestration engine, Models Gateway, RAG pipelines, prompt management, LLM evaluation, and developer tooling. This role requires both technical depth and people leadership: you will set engineering direction, coach engineers, remove delivery barriers, and ensure platform capabilities are scalable, secure, observable, and adopted by internal teams.
This is a leadership role for a builder who remains close to the technology. You will partner closely with the Software Architect, DevOps, Security, Product, and business stakeholders to translate complex enterprise needs into reliable AI platform capabilities while growing a high-performing engineering team.
How will you make an impact?
You will lead the team that builds and scales the core components of NICE's AI platform, including the integration layer, agent platform, Models Gateway, RAG pipelines, prompt and evaluation systems, and developer tooling. You will balancehands-on technical leadership with team development, delivery ownership, stakeholder alignment, and operational excellence.
Lead Platform Engineering Delivery
Build and Develop a High-Performing AI Engineering Team
Guide Core AI Platform Architecture and Execution
Scale Models Gateway, RAG, and Evaluation Capabilities
Drive Adoption, Governance, and Cross-Functional Impact
Ensure Production Excellence and Continuous Improvement
Have you got what it takes?
Bonus:
Why Join Us?
At NiCE, we don’t just connect systems, we connect people, platforms, and possibilities. In this role, you’ll lead a team at the center of NiCE’s internal AI transformation, building the platform foundations that help teams automate work, improve developer productivity, and scale AI responsibly across the enterprise.
If you are a technical leader, hands-on builder, and collaborative people manager who is excited to shape how AI is engineered, governed, and adopted at enterprise scale, this is your opportunity to build the future of work with NiCE.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
