Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an opportunity for the role of Team Lead, Clinic Solutions within our Diagnostics division based out of Overland Park, Kansas and this is an onsite role.
Abbott's Diagnostics businesses are helping create the future of healthcare by delivering innovative solutions that help people live healthier lives. Through rapid tests and point-of-care diagnostics, molecular diagnostics, transfusion medicine, and laboratory diagnostics, we provide customers with the information they need to achieve the best possible outcomes for patients and healthcare providers.
As the Team Lead, Clinic Solutions, you'll have the chance to lead a team responsible for clinic account management, network utilization, customer issue resolution, and growth initiatives across the eScreen clinic network. You'll drive team performance while partnering across functions to enhance customer experience and clinic engagement.
What You'll Work On
- Lead, coach, and develop a Clinic Solutions team focused on account management, customer support, and clinic network growth.
- Oversee daily team operations, workload prioritization, onboarding, and training to support service and performance objectives.
- Serve as an escalation point for complex customer, clinic, and cross-functional issues, driving timely resolution.
- Monitor clinic utilization, territory performance, and revenue trends to identify opportunities for growth and engagement.
- Partner with Regional Managers, field training teams, and internal stakeholders to support clinic success and network expansion.
- Coordinate special projects, process improvements, and operational initiatives to enhance team effectiveness.
- Ensure adherence to standard operating procedures, ticket management processes, and service quality expectations.
- Develop and deliver productivity reporting, utilization analysis, and operational insights for department leadership.
- Support clinic partners through outreach, relationship management, and promotion of available programs, products, and services.
- Leverage CRM platforms, reporting tools, and Excel-based analysis to manage account activity, track performance, and support decision-making.
Required Qualifications
- High school diploma or equivalent.
- 2+ years of professional experience in customer service, sales, account management, or customer support operations.
- Experience leading, coaching, training, or mentoring employees.
- Experience managing customer relationships through phone and email interactions.
- Proficiency using Microsoft Office applications, including Excel.
Preferred Qualifications
- Associate degree in Business, Communications, or a related field.
- Experience within the healthcare, diagnostics, occupational health, or clinic services industry.
- Experience supporting clinic networks, customer accounts, or service operations.
- Knowledge of eScreen products, software applications, and customer environments.
- Experience using CRM platforms, ticket management systems, and performance reporting tools.
- Experience analyzing utilization, operational, or revenue data to support business decisions.
- Background managing escalated customer issues and cross-functional projects.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$50,700.00 – $101,300.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Overland Park : 6300 Sprint Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
