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Melbourne, Victoria, Australia
Hybrid
We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.
We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in.
About the Role
The Team Lead in Dynamics is responsible for the ongoing delivery, optimisation, adoption and support of BDO's Dynamics 365 platform. Working closely with business stakeholders, vendors and technology teams, this role ensures the platform remains reliable, secure and aligned to business priorities while driving continuous improvement and user adoption. The role combines service ownership, business analysis, stakeholder engagement and delivery leadership to ensure Dynamics 365 continues to deliver measurable business value.
Key Duties and Responsibilities:
Lead the day-to-day delivery, support and continuous improvement of the Dynamics 365 platform.
Own and coordinate the delivery of platform enhancements, roadmap initiatives and service improvements.
Partner with business stakeholders to understand requirements and translate business needs into practical solutions.
Facilitate discovery workshops, requirements gathering, process mapping and impact assessments.
Identify opportunities to improve business processes, data quality, user experience and platform adoption.
Coordinate delivery activities across internal technology teams, business stakeholders and external vendors.
Drive adoption, change management and user engagement activities to maximise business value from the platform.
Monitor platform performance, service health, adoption metrics and data quality, identifying opportunities for improvement.
Develop reporting, insights and service metrics to support decision-making and measure outcomes.
Ensure the platform operates in line with governance, security, privacy and compliance requirements.
Support business case development, value realisation activities and continuous improvement initiatives.
Provide coaching, guidance and support to a direct report while fostering accountability and continuous improvement.
Skill/Attribute required
Strong Dynamics 365 CRM and Microsoft ecosystem experience.
Experience leading or mentoring team members. Strong business analysis and process improvement skills.
Excellent stakeholder management and communication skills.
Experience driving adoption, change and continuous improvement.
Strong delivery, prioritisation and problem-solving skills.
Ability to balance business needs, governance requirements and operational stability.
Qualifications and Experience required
Bachelor's degree in Information Technology, Business or a related discipline (or equivalent experience).
Experience supporting or leading enterprise CRM platforms, ideally Dynamics 365.
Experience coordinating or mentoring team members within a technology, applications or product environment.
Strong stakeholder engagement, workshop facilitation and requirements gathering experience.
Experience working with vendors, technology teams and business stakeholders to deliver outcomes.
Experience in service ownership, platform optimisation and continuous improvement.
Relevant Dynamics 365, Microsoft, ITIL or change management certifications highly regarded.
Why Join the Team?
Dynamics 365 is a critical platform supporting client, relationship and business development processes across BDO. As the platform continues to mature, you'll play a key role in shaping its future direction, driving adoption, improving user experience and delivering meaningful business outcomes.
This is an opportunity to go beyond traditional CRM administration, combining platform ownership, stakeholder engagement, business analysis and continuous improvement. You'll work closely with business leaders, technology teams and vendors to influence how the platform evolves and delivers value across the firm.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au